Senior Case Worker - Child Protection (South)

INTERSOS is a non-profit humanitarian aid organization that works to bring assistance to people in danger, victims of natural disasters and armed conflicts. Established in 1992 with support from the Italian Federation of Trade Unions, its actions are based on the values of solidarity, justice, human dignity, equal rights and opportunities for all people and respect for diversity and coexistence, paying particular attention to the most vulnerable and the unprotected.

INTERSOS identifies with the core values of CONCORD, the European Confederation of NGOs; it adheres to international codes of conduct for humanitarian organizations and the values and principles expressed within those codes. INTERSOS is recognized by the Italian Ministry for Foreign Affairs, the European Commission and the principal UN agencies; it is privileged to hold an advisory status with the United Nations Economic and Social Council (ECOSOC).

INTERSOS is an independent association which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralized offices.

Job Title      : Senior Case Worker (CP)

Reports to        : Protection Officer

Duty Station     : South and Nabatieh Governorates and roving between all safe spaces

Position Type    : Full Time

Job Purpose:

Act according to the guiding principles of GBV, PwSN and Child Protection case management including: survivor centered approach, respect of confidentiality, prioritize according to safety concerns, ‘do not harm’, ensure a non-discriminatory approach, act according to the best interest of the child, ensure accountability, respect professional boundaries and avoid conflict of interest.

1. Ensure that protection principles are understood, maintained and enforced;
2. Provide direct support and care for Children with protection concerns (ASLO SGBV AND PWSN when requested by the manager), including psychosocial support and case management;
3. Supervise and manage CP Case Worker team.
4.  The SCW should be the CP focal point in the south and should abide by the CP national SOPs

Generic Duties:

1. Plan/coordinate with the case management protection Office and protection Manager for the South, to avoid duplication;
2. Conduct home visits to assess the living conditions of the cases, when needed, and if the child/the survivor/the PoC give her/his consent;
3. Ensure the provision of emergency cash assistance for the most vulnerable clients, according to the needs of the clients, the agreed criteria and the internal procedures and under the supervision of the Protection Manager and Project Manager
4. Be available to participate in meetings and trainings in and outside the centers including case management meetings and case conferences meetings or any other meetings when required;
5. Be available to participate in events, meetings and trainings in and outside the centers including case management meetings and case conferences meetings or any other meetings when required by the Project Manager;
6. Accomplish any other assignments given by supervisor or the PM.
7. Ensure direct supervision for the staff through regular presence in the safe spaces

Monitoring and Reporting

1. Provide daily and weekly updates to the Protection Officer and the protection Manager about new cases assessed as per internal rules;
2. Elaborate on a monthly basis assessment, monitoring tools and send all case management documents to the managers each month;
3. Elaborate and send the weekly report to the managers.
4. Collect the data about cases assessed and assisted by case workers in her/his team to update the internal online case management platform (weekly and monthly reporting);
5. Ensure the effective filing of cases, GBVIMS and other reporting;
6. Update and report service mapping to PM and MEAL/reporting assistant
7. Make sure that BIDs are submitted in a timely manner and review it before filtering to the protection Officer
8. Ensure direct supervision of staff in the safe spaces and monitor assistance also act as a focal point for a defined safe space

Other Specific Duties:

1. Monitor and assist the caseworker(s) in the safe spaces and provide evaluations;

2. Act as a referral focal point, referring accordingly to the case workers and monitor it is assessed within the guidelines
3.  Answer the help line and keeping track of the  data
4. Ensure a proper handover to the caseworker(s) when on leave, including a clear plan and division of tasks, approved by the Protection manager
5. Review the cases submitted to the online platform by the caseworkers and to make sure that everything is submitted on time and correctly;
6. Collect cases weekly from OVs to submit to the OV Coordinator;  
7. Collect the data about cases assessed and assisted by case workers in her/his team to update online case management system for weekly and quarterly reporting;
8. Conduct assessments of protection cases for inclusion in cash assistance programs.
9.  

Outreach and community-based activities:

1. Conduct awareness raising sessions on protection topics in the centers or in the field;
2. Coordinate with other organizations and internally to organize and plan awareness raising sessions;
3. Support the work of the outreach volunteers (OVs) in identifying and referring protection cases and work with the OV Coordinator when necessary, to collect information and plan activities and meetings;
4. Support the organization of specific events or activities inside or outside the centers
5. Support the Outreach Volunteer (OV) program, including assisting the OV Coordinator when events and meetings take place in the center.

Education:

• University Degree in Social Work, Psychology or equivalent.

Competencies: (Knowledge, Skills & Abilities)

Professional Competencies:

• Minimum 3 years of relevant work experience.
• Computer literacy (Word, Excel, etc.).
• Reporting skills.
• Driving License.

Behavioral competencies:

• Cultural Awareness; High confidentiality, respect and non-discrimination attitude.
• High planning and organizing skills and ability to work under pressure
• Excellent interpersonal and communication skills.
• Teamwork.
• Flexibility and adaptability
• Initiative
• Problem solving and decision making
• Strategic vision
• Leadership: developing and motivating staffs
• Driving and achieving results
• Humanitarian motivation and commitment to INTERSOS values
• Respect of Intersos policies and procedures

Languages:

• Fluency in Arabic and English