Psycho-Social Support (PSS) Facilitator

 Job Summary:

We are seeking a compassionate and skilled PSS Facilitator to join our team. The PSS Facilitator will provide psychological and emotional support services to individuals and groups affected by [trauma, crisis, or other conditions relevant to the context, e.g., conflict, displacement, natural disasters]. The ideal candidate will have experience working with vulnerable populations and demonstrate sensitivity to cultural and individual differences.

Key Responsibilities:

• Facilitate psycho-social support (PSS) sessions for children, youth, and adults, both individually and in groups.
• Conduct needs assessments to identify beneficiaries’ psychological and social support needs.
• Plan, develop, and implement PSS activities, workshops, and group sessions tailored to the specific needs of target groups.
• Create a safe, supportive, and inclusive environment for beneficiaries to share and express themselves.
• Work closely with community-based organizations, social workers, and other team members to ensure a holistic approach to PSS services.
• Provide case management support, including referrals to specialized mental health services when necessary.
• Monitor, evaluate, and document participant progress and session outcomes.
• Report regularly on activities, challenges, and recommendations for program improvements.
• Ensure adherence to all ethical and organizational guidelines, especially regarding confidentiality and child safeguarding policies.

Qualifications:

• Education: Bachelor’s degree in Psychology, Social Work, Counseling, or a related field (Master's degree is an asset).
• Experience: Minimum of 2 years of experience in psycho-social support, counseling, or a related field, preferably with humanitarian organizations.
• Languages: Proficiency in English and Arabic is required.

Skills:

• Excellent communication and interpersonal skills.
• Knowledge of PSS best practices, trauma-informed care, and crisis intervention techniques.
• Ability to work with individuals from diverse cultural backgrounds.
• Strong organizational and reporting skills.

Personal Attributes:

• Empathetic, patient, and non-judgmental approach to supporting beneficiaries.
• Ability to handle sensitive information and maintain confidentiality.
• Flexibility and adaptability to changing circumstances and program needs.

Islamic Relief considers the welfare and protection of children, young people and people at risk to be paramount to the organization. With a zero-tolerance approach Islamic Relief have is committed to safeguarding people within our programs and projects from Exploitation and Abuse which also describe standards in behavior expected from the organization, its staff and representatives towards each other and those we serve. Any candidate offered a job with Islamic relief will be expected to sign Islamic Relief Safeguarding Policies and code of conduct alongside to their contract of employment

This job description may change based on the situation in the field. All staff are expected to show high level of flexibility in order to respond to the ever-evolving situation. Furthermore, he/she can be required to perform other related duties as identified by his/her supervisors.