Case Management Supervisor

LOST is seeking to recruit a Case Management Supervisor to support in DANIDA Project.
Under the general supervision and guidance of the Program Director of the "Protection and Resilience Building in Baalbek-Hermel" project, the case management supervisor will monitor the performance and workload of the case workers on a daily basis assuring all the work is done according to LOST policies.

Job Description:

• Supervise and monitor the Case Management process and ensure that cases under assistance receive all the care and support needed;
• Ensure and monitor the correct documentation of cases through review of files and databases. Ensure confidentiality of information, and that data protection and information-sharing protocols are respected.
• Review staff caseloads to ensure they are manageable and share challenges with senior management
• Support individual cases where required and provide regular monitoring of all aspects of case management services;
• Ensure that staff gaps do not result in breaches in the support to beneficiaries, and support CM Specialist in addressing such issues in the capacity building plan;
• Review, analyze and report on trends in the case management to inform programming
• Facilitate and attend case conferences for complex cases. Ensure case conferences are called involving relevant stakeholders;
• Ensure the dissemination of information from senior management to CM team;
• Ensure access to activity material and logistic support, and set eligibility criteria for material in collaboration with the Project Manager;
• Provide briefings on child safeguarding and appropriate behavior with children to all case management staff. Ensure any concerns are reported and addressed immediately.
• Monitor the case management process using the supervisor’s supervision and monitoring tools
• Conduct weekly case management meeting with CM team to ensure the dissemination of important information from the field and other sectors in the area.
• Ensure the implementation of the internal and National SOPs, guidelines, referral and coordination mechanisms for assistance to children;
• Support the CM Specialist in providing technical advice to case workers on the identified cases;
• Ensure that the identified and referred cases are followed up in an agreed time frame;
• Coordinate and collaborate with CP project manager and CP field team
• Reporting as required
• Other duties as assigned by the Project Manager

Qualifications:

• Degree in social science or pedagogy is preferable or any other related field
• 3 years work experience as minimum
• Experience in working with children and organizing activities
• Experience working in an NGO is a plus
• Experience in working in a cross-cultural environment preferable  

NB: LOST has zero tolerance for Sexual Exploitation and Abuse of beneficiaries. Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s responsibility and all staff are required to adhere to the code of conduct, that enshrines the principles of PSEA, always (Both during work hours and outside work hours). Familiarization with, and adherence to, the code of conduct is an essential requirement of all staff, in addition to related mandatory training. All staff must ensure that they understand and act in accordance with this clause.