Business Analyst (Product Design)

The role of the Business Analyst is to primarily support the IMpact Program, and also to be available to work on other Organisational Change Projects as necessary. The Business Analyst facilitates the mapping of current processes, the collection of requirements for multi-sector applications development, the development of use cases and user stories that will form the basis for a major applications development program of projects, and the testing of the solutions developed by the teams.

Essential Responsibilities:

• Work with stakeholders from different departments to identify opportunities for improvement in business operations and processes
• Contribute to the design or modification of Business/IT/IM systems
• Contribute to the design of technical solutions for identified business problems
• Contribute to the creation of system documentation and user manuals
• Accurately model data and information flows
• Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Collect qualitative and quantitative data from different stakeholders at the start of each project to set special criteria of success now and measure by the end of the project implementation to measure the impact
• convert analytical findings into meaningful, actionable insights for a range of stakeholders
• Construct workflow charts and diagrams; studying system capabilities; writing specifications
• Improve systems by studying current practices; designing modifications
• Prepare technical reports by collecting, analyzing, and summarizing information and trends
• Write case studies once tools are deployed and implemented in-country programs to measure impact.
• Attend requirement gathering meetings with different stakeholders
• Help define project requirements by identifying project milestones, phases and elements; identifying project team need; establishing project budget
• Translate those requirements into a document that can be translated later into features and user stories
• Help deliver clear instructions to the Development Team
• Make sure that everything is documented as needed before handover to the teams
• Conduct testing on different products from different points of views, based on the gathered requirements from the end user
• Work with the project teams on testing scenarios
• Coordinate test sessions with relevant business stakeholders and translate feedback for the technical team
• Represent Medair in conferences and workshops when asked and network to connect with potential partners and donors.
• This position requires an awareness of current developments in the area of technology, methodologies (Agile/Scrum, etc) and the ability to identify gaps in the process and propose improvements within the systems workflow or business processes.

Required Educational Background / Experience/ Technical and Personal Know-Hows:

Bachelor’s Degree  in Computer Science, Engineering, Software Engineering or finance, business administration, accounting or a combination of technical and business

• Six sigma or continuous improvement methodology qualification desirable
• PSM, PSD or other agile certifications an asset
• Design thinking or UX or lean methodologies certificates (desirable)
• Minimum of 4 years of professional experience in a relevant field of work.
• Experience working in the technology sector
• Demonstrated experience in business systems analysis, design, and system testing.
• Experience working with remote geographically disbursed teams (desirable).
• Fluent in spoken and written English
• Experience with Microsoft Office technologies and applications.
• Experience with Visio or similar software
• Understanding of SQL, SAS, R, or Python to extract, manipulate and merge data desirable (desirable)
• Data mining, data analytics, database structures, data visualisation and reporting (desirable)
• Data modelling as evidenced using multi-source structured and unstructured data
• Business Process Mapping (BPMN 2.0, UML, etc) (desirable)
• System integration and Data Analysis (awareness of APIs, Data Modelling techniques)
• Excellent problem-solving and troubleshooting skills
• Excellent communicator with strong interpersonal skills
• Ability to impact operations and effect change without being confrontational
• Detail oriented, analytical and inquisitive
• Can-do attitude when tackling day-to-day tasks
• Demonstrated ability to acquire relevant business knowledge and apply to IT activities
• Ability to work flexible hours