IM/IT Officer-Beirut

Major Duties and Responsibilities

IM

• Manage data collected by Medair, which includes processing, verification, validation, analysis and maintaining the databases,
• Participate in the development, implementation and review of information management needs and solutions.
• Update maintain and support with Qlik/other dashboards when needed.
• Create and maintain surveys using ODK/Survey123
• Identify gaps and technical needs and come up with solutions for these challenges
• Creation and support of IM tools
• Take part as a member of the IM Task Force at Medair with the responsibilities that it entitles
• Support in training for Medair teams, partners or different NGOs as needed.

ICT Technical Support

• General ICT
  • Ensure the basic technology systems are in place and operational.
  • Maintenance of the ICT Helpdesk to track and assist all staff with ICT requests and needs.
  • Documentation of all ICT systems, updates, and support decisions and records with file notes.
  • Supporting the adjustment and enforcement of Medair ICT and Data Protection Policies.
• ICT Equipment
  • Install, configure, maintain, repair, and trouble shoot all ICT EQ: computers, tablets, phones, printers, routers, UPS, etc.
  • Support logistics on the repair and diagnostics of ICT EQ including EQ health checklist, damage reports, repair forms, and EQ spot checks.
  • Ensure the back-ups of all ICT EQ on a regular basis.
• Software
  • Provide software and system troubleshooting and support.
  • Install, maintain, troubleshoot, and update operating systems and user applications.
• Network
  • Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
• User Maintenance
  • Ensure computer is set up prior to new hire start date and any related moves.
  • Request and setup new user accounts
  • Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords

Communication

• Receive and process data from Medair teams and other NGOs
• Communicate issues with data to Medair teams and other NGOs
• Communicate implementation problems or issues to Project Manager
• Follow up and send reminders of deadlines for different health centers

Teamwork

• Work where required to help the various activities carried out by Medair Office