MEAL (Monitoring, Evaluation, Accountability and Learning) Manager - Shelter and/or Health, and Protection - Zahle

Note: We may consider a senior Officer level to be trained for a manager level. 

KEY RESPONSIBILITIES:

Programme Oversight 

• Manage and ensure strong organisation and planning of the day-to-day work of the MEAL team, ensuring timely field data collection, analysis and reporting.  
• Review monitoring reports of MEAL staff, ensuring that they are ready for external audiences and providing useful coaching and feedback. 

• Design, organise data collection analyse and write needs assessment and evaluation reports on specific project activities. 
• Oversee, further establish and develop health, MHPSS, shelter, Basic Assistance and GIS mapping MEAL systems that promote accountability to affected populations, sector quality standards and donor requirements. 
• Ensure that M&E plans and Indicator Tracking Tables are in place for all projects, with required indicators collected and reported on in a timely and accurate manner.  
• Monitor project progress on activities and impact to ensure that objectives are met, proposing recommendations and corrective actions as needed. 
• Oversee the effective implementation of Medair’s MEAL Standard Operating Procedures.  
• Ensure that all elements of the Project Cycle Management are incorporated into programming, including evidence-based needs assessment and design. 
• Work with Accountability staff to ensure clear communication between teams and to improve the engagement of community members within Medair’s programmes. 

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  Quality Management 

• Develop a learning environment, and ensure that feedback is elicited from communities and is acted upon to improve the quality of programming. 
• Maintain a focus on Impact and continuous improvement, including organising lessons learned and the development of external papers on context or impact. 
• Develop and improve the mainstreaming of cross-cutting issues across Medair’s programming, including gender, protection, inclusion, sustainability, local ownership, environment and conflict sensitivity. 
• Ensure country programmes are implemented in line with donor proposals and requirements and in accordance with Medair, donor, country and international standards e.g. Sphere and CHS standards, WHO recommendations, etc. 

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  Operations Management 

• Together with the MEAL PM, manage the MEAL budget, including the usage of casuals, vehicles and for surveys. 
• Coordinate with the Information Management team to ensure that IM processes are functioning effectively and are integrated into programme design. 
• Liaise with the Support team to ensure smooth coordination between the MEAL and finance, administrative, human resource, IM/IT, Communications, Funding and logistics management, ensuring knowledge of and adherence to applicable operational systems, donor requirements and country programme strategy. 
• Ensure that MEAL staff are incorporating good security procedures into their activities.  

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  Staff Management  

• Line manage designated MEAL staff, including direct supervision and development.  
• Develop a successor who has the knowledge, skills and experience to manage the MEAL team. 
• Ensure that casuals are managed well, with clear communication, training, feedback and equitable opportunities. 
• Lead, with the MEAL PM, the development of a positive, supportive and encouraging team culture. 
• Facilitate regular team meetings and develop and build an effective team through a consultative leadership style and a transparent, honest and supportive communication structure. 
• Develop direct reports to improve their skills, knowledge competence and performance.  

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  Communication  

• Develop and maintain a transparent, honest and supportive communication structure with colleagues to ensure they are kept informed of support related activities and requirements. 
• Support MEAL team to have positive and open communication channels, addressing issues in a fair, respectful and effective way.  
• Develop and maintain positive relationships with community members, local partners, local authorities, other NGOs and any other stakeholders, representing Medair and ensuring good co-operation and partnerships. 
• Represent Medair at relevant national and local meetings with government officials, UN agencies, contractors, other NGOs, etc., reporting back as applicable to staff, field managers and GSO. 

QUALIFICATION / EXPERIENCE:

•  University degree in a relevant subject such as Management / Development Studies / Business Administration or in a relevant technical subject.

• 5-years post-qualification related professional experience. 
• Experience working in MEAL roles. 

• At least 1-year post-qualification experience in a complex humanitarian emergency. 
• Experience designing and conducting surveys, with ODK and Excel knowledge. 
• Experience managing staff and overseeing teams, including their professional development  
• Experience promoting learning in humanitarian programmes 
• Experience with mainstreaming protection in humanitarian programmes and working with vulnerable groups. 

• Experience working with referrals systems and providing leadership and strategic direction 
• Able to develop and maintain effective relationships with internal and external stakeholders. 
• Knowledge of Humanitarian Essentials, Sphere, CHS and other international humanitarian guidelines. 
• Advanced planning, assessment and analytical skills. Experience in training/mentoring staff. 
• Coaching and training skills. Good understanding of cross-cultural issues
• Strong organisational and time management skills. Good numerical and report writing skills.
• Leadership and management skills; ability to build trust and enforce procedures.
• Excellent communicator. Problem solving ability. Good inter-personal and conflict resolution skills. 
• Team-player with good inter-personal skills; committed to team-building.
• Flexible in working hours and willing to work in remote areas.
• Ability to facilitate programme and community interactions regardless of ethnicity, status, gender, origin or affiliation.
•  Sensitive to cross cultural issues.
• Capacity to work under pressure and manage personal stress levels. - Honest and reliable personality.
• Dynamic and mature personality, able to oversee multiple tasks, prioritising and delegating as required.
• Patience & perseverance.
• Proactive and enthusiastic attitude.