Senior IM/ITS Officer (Beirut or Zahle)

Major Duties and Responsibilities:

Information Management Support

• Coordination with information management team to improve overall organizational data quality and management

• Support in the design and development of programme specific technology needs
• Provide support to IM officers in finding efficient solutions for developing IM tools and dashboards as needed for the project cycle
• Maintain DHIS2 Applications, update and create new tools that support project cycle
• Provide support to IM officers in creating updating and maintaining dashboards, to ensure that accurate information is shared timely to help decision making
• Participate in the research, testing, and evaluation of new ICT/IM technology and solutions
• Develop and implement internal staff trainings on Computer usage, Office, DHIS2, LMMS, ODK, Qlik, etc as needed
• Research and evaluate new technologies to be used as enhancements or upgrades to existing network, systems and other IT infrastructure equipment or IM Solutions
• Prepare, maintain, and keep updated IT procedures and documentation related to our processes and platforms operations
• Support IM manager in creating and updating SOPs related to tools design
• Support IM officers to regularly report the data generated during projects’ implementation in the required internal and external systems
• Role coverage for Senior GIS Officer and ITS / IM Manager as required

ICT Technical Support

• General ICT
  • Ensure the basic technology systems are in place and operational
  • Supervise the maintenance of the ICT Helpdesk to support all staff with ICT requests and needs
  • Documentation of all ICT systems, updates, and support decisions and records with file notes
• ICT Equipment:

Supervise and work closely with the ITS / IM Assistant to:

• • Install, configure, maintain, repair, and trouble shoot all ICT EQ: computers, tablets, phones, printers, routers, UPS, etc..
  • Provide standard specifications for all ICT EQ purchases
  • Support logistics on the repair and diagnostics of ICT EQ including EQ health checklist, damage reports, repair forms, and EQ spot checks
  • Ensure the back-ups of all ICT EQ on a regular basis
• Software
  • Provide software and system troubleshooting and support
  • Support the helpdesk assistant to install, maintain, troubleshoot, and update operating systems and user applications
  • Proactively schedule software upgrades and patching
  • Maintenance of license records to ICT EQ to ensure proper updating and continuation of service
• Network
  • Monitor network to ensure network functionality and availability to all system users
  • Liaise with network suppliers as needed to ensure provision of service without interruption
  • Work with helpdesk to Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure in all bases
• User Maintenance. Support the ITS / IM assistant to:
  • Ensure computers are set up ready for new staff
  • Request and setup new user accounts and email accounts
  • Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords
• Global ITS
  • Support the helpdesk assistant in solving ITS requests for Lebanon
  • Prepare and submit ICT reports as requested to HQ for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans
  • Tracking licenses on the admin console of Microsoft O365
  • Manage the access of IT staff to Global ITS Service Desk
  • Giving access to other services

Management

• Line-manage the IM Officers and the ITS / IM assistants, including day-to-day management, responsibilities and deliverables, regular catch-ups, development and training, appraisals, etc.
• Set clear expectations and objectives for staff and ensure that they are met, providing all necessary information
• Facilitate regular meetings to assist information sharing between ITS / IM team and programme teams to meet expectations and deadlines
• Coordinate resources in-country to support ongoing IT/IM work
• Provide coaching and technical supervision to staff to build capacity
• Assess training needs of the team and ensure that appropriate training is conducted
• Engage in staff capacity building in relevant areas of MHPSS and general professional learnings and skills
• Assign and track tasks based on need, using JIRA (scrum agile software) to track ongoing work and to ensure collaboration and communication

Communication

• Work closely with ITS/IM Manager on planning future work and data requirements
• Communicate with the ITS/IM Manager any problems or technical software updates during project implementation or with information management
• Communicate with sector teams to ensure that IM requirements meet the required purpose, are timely, and are adapted as appropriate
• Proactive communication and feedback with other teams, giving timely updates on work progress
• Encourage conversations to ensure continued learning, and best practices and implementation are taking place

General

• Travel to subbase offices as required or remotely support
• Be flexible, willing to assist in other areas of work as relevant and needed
• Pro-actively work to prevent fraud by working ensuring adherence to Medair guidelines on fraud prevention to improve transparency and to ensure the best use of Medair assets and resources
• Maintain a transparent, honest, and supportive communication structure with the Medair team, with communities, beneficiaries, and donors

Person Specification:

• Bachelor degree in Computer Sciences, Telecom or related subjects
• Familiar with XLS form applications (ODK) and analysis platfors (qlik)
• Advanced knowledge of computers, smart phones, tablets, routers, printers, servers, and other basic equipment
• Computer skills including MS Office, MYSQL, or other database applications
• Derisable: CCNA courses MCSW, or equivalent experience, IT essentials, or comp TIA+ DHIS2, ArcGIS
• At least 4 years related professional experience, with NGO experience
• Fluent in english and arabic (written and spoken)
• Excellently organized
• Self-motivated, clear communicator, excellent inter-personal skills
• Ability to cooperate with a team, experience training/mentoring staff
• Felxible, ability to work under tight deadlines and pressure
• Honest, reliable, proactive and enthusiastic