Workflow and Information Facilitators- Bekaa/Baalback (2 vacancies)

Summary:

Under the supervision of the site manager, the Workflow& information facilitator job is to guide and organize the patient’s flow, facilitate vaccination turn based on appointments, provide customer service and guidance and act as a liaison between patients and health care professionals in their respected units, alongside with supporting the Ministry of Public Health’s vision and effort to tackle the Covid-19 pandemic. 

Main Tasks and Duties:

• Welcome patients on site
• Maintain professional quality of customer service
• Facilitate communication between patients and staff
• Facilitate the patient flow between the different stages of the vaccination process, ensuring proper circulation of persons according to the one-way patient flow set-up
• Support patient to complete the vaccination registration on the Covax platform when needed
• Prevent unacceptable waiting time
• Communicate with patients about workflow, available services and expected duration of the different stages
• Assist patients with special needs or with disabilities with proceeding between the different stages
• Ensure Clients waiting in the waiting area or in line are physically distanced
• Answering incoming phone call to the hotline if available and perform outgoing calls to no show patients upon request
• Commit to working hours
• Commit to maintain professional ethics, quality of care, patient confidentiality
• Abide by all policies and work procedures
• Treat all patients with respect and professionalism
• Perform any other tasks based on needs to ensure proper roll out of the vaccination, upon manager and site supervisor’s request

Person Specification:

• Bachelor degree
• Experience in the relevant field is a plus
• Strong organizational and time management skills
• Strong communication and conflict management skills
• Basic Computer skills (especially in using the electronic medical file), electronic printer, fax, etc.
• Languages: Arabic (Fluent), English (Good)