Community Mental Health Supervisor

Main responsibilities:   Is the focal point of the Community Mental Health (CMH) Team at Rafik Hariri University Hospital and Zahle Community Mental Health Center (Psychiatrist, Psychologists, CMH Nurse and CMH Case Managers) for the implementation and coordination of Mental Health and Psychosocial Support (MHPSS) Ensure the service delivery in line with the national mental health strategy and the national mental health accreditation criteria, and ensure effective coordination with the Primary Health Care (PHC) center/ RHUH administrator. Oversee the CMH teams as they develop and implement each beneficiary’s coordinated recovery oriented mental health care plan. Ensure the timely delivery of appropriate case management and clinical mental health services to beneficiaries in need. Take the lead on complex emergency mental health cases, ensuring their treatment and overall protection. Support CMH team members in the development and implementation of preventive mental health measures in the CMH center/ RHUH Mental Health Department Primary Health Center (PHC), and throughout the local community. Supervise the implementation and quality of MHPSS sensitisation and destigmatization activities which are conducted within the CMH center, RHUH PHC/SDC, and throughout the local community. Advocate for better mental health services, rights of person with mental health conditions and against stigma Strive to deepen the level of PHC/SDC—CMH service integration, expand service delivery reach, and widen the team’s scope of practice In close collaboration with the MHPSS program manager, contribute to capacity building of the MHPSS Ensure the data collection is being completed appropriately according to MdM and MOPH MHIS standards and contribute to the data analysis process. The main responsibilities and activities of the Community Mental Health Supervisor can change depending on the work organization and the team composition.   Main activities:   1.     Function as the focal point of the Community Mental Health team and advocator for mental health in the community: Work as member and supervisor of a multidisciplinary CMH team dedicated to addressing the mental health concerns of all community members in need using a stepped care and recovery approach. Lead by example: Follow (and help others to follow) the established policies and standard operating procedures for the CMH team. Practice (and highly encourage) open, timely communication, empathetic behaviour, active capacity building, and positive team dynamics Be sensitive to the presence of disharmony within the team, mediate and resolve any disputes in a fair, honest manner Conduct team building activities on a regular basis Chair the weekly internal CMH team meetings and ensure that minutes are taken. Represent the CMH team at meetings with key actors. Attend and actively participate in health and mental health and psychosocial support coordination meetings for the Bekaa and at the central level. Strive to deepen the level of PHC/SDC—CMH service integration Provide feedback on important issues that require supervisor feedback, decision making, and tailored interventions.   2.     Planification and organisation of Community Mental Health teams activities: Communicate in a clear and timely manner with the Médecins du Monde, the National Mental Health Programme (NMHP), FPSC, ICRC, other partners, and the PHC/SDC administrators on all relevant matters Oversee the organization of the team’s schedule Ensure that all necessary forms and questionnaires (i.e., clinical intake forms, progress notes) are properly completed and uploaded on a weekly basis. Ensure the timeliness and proper use of data collection as per NMHP recommendations Gather and organize all other required materials from the CMH teams and upload them (following approval from the MHPSS Coordinator) on a weekly basis Provide organized bi-weekly reporting on the case management and clinical activities of the CMH team. Attend bi-weekly planning sessions with the MHPSS Coordinator and others Provide organized bi-weekly reporting on all activities conducted in the community Collect and maintain all financial supporting documents Payment voucher requests (pending vouchers and confirmed) Bills/invoices, receipts, petty cash justification. Manage and report all referrals. Follow-up with the CMH team on the compliance with the national clinical protocols Monitor and report the status of the psychotropic medications (in coordination with the pharmacist): Team mobile pharmacy SDC/PHC pharmacy (double check in parallel with the pharmacist stock count) Expiry dates Sign stock count Delivery notes when receiving or when giving psychotropic medications. Request psychotropic medications (from SDC/PHC Pharmacy or NGO) Conduct quarterly performance reviews of all staff members and report findings Ensure partners’ Visibility: Logos/Badges/ Stickers on medications Complete any additional requirements laid out in the CMH team policies or standard operating procedures   3.     Oversee the proper implementation of the community mental health interventions: In coordination with MDM MHPSS coordinator and supervisor and NMHP, lead efforts to define effective, culturally appropriate, evidence-based mental health interventions at the community level. Seek out and build relationships with civic, religious, and security force leaders throughout the community; advocate for mental health initiatives; develop partnerships that can increase the reach and scope of MHPSS service delivery. Explore and detect potential risk factors influencing the mental health status of the target population. Actively support the conceptualization and development of creative measures to address community-specific concerns affecting implementation of MHPSS services or mental health in general Oversee the organization of mental health activities. Oversee planning of mental health sensitization activities, public information sharing, and destigmatization activities in the PHC/SDC and throughout the community. In collaboration with the mental health team, develop and implement innovative preventive mental health interventions and activities within the PHC/SDC as well as the wider community. Assist in the improvement of referral mechanisms. Ensure that CMH team abides to the external representation policies (including visibility) in place     Professional Conduct   To behave with self-restraint at all times and respect the dignity of the beneficiaries. To be able to work as part of a team and participate in all activities of the mental health unit. To believe in concepts of equity, human rights, neutrality and impartiality. To demonstrate motivation at work. To demonstrate willingness to improve own knowledge and skills by participating in any capacity building activities. To respect each team member’s position, work, and specialty. To adapt to special situations or demands from supervisor. To believe in a holistic community-based approach for mental health.       Requested Competence/Skills/Profile:   Education: -          MA degree is required. A Master in Public Health is preferred. A university degree in a health or mental health-related field is also a must.   Experience: -          Experience working within the field of mental health is highly valued. -          At least 3-5 years of experience in management positions and/or NGOs Required professional skills: -       Coordination and management skills -       Monitoring and evaluation skills -       Trained in human resource management (according to the People in aid code of Good Practice) is a plus -       Training on Frontline Crisis Management Protocol is a plus   Knowledgeable or willing to build capacity in: -          Mental health in complex emergencies (IASC guidelines, Psychological First Aid, mhGAP…) -          Biopsychosocial model in mental health -          Community-based approach in mental health -          Human rights-based approach in mental health -          The predictable stresses of humanitarian aid work and the policies and practices needed to mitigate them   Competencies: -          Ability to work in a multidisciplinary team and independently -          Ability to maintain healthy group dynamics, excellent communication, problem solving, interpersonal and conflict resolution skills -          Cultural sensitivity -          Ability to adhere to ethical considerations and principles with regard to work with vulnerable populations -          Ability to work in unstable contexts. -          Excellence in organizing, planning and prioritizing tasks. -          Ability to identify strengths and weakness and in proposing shared solutions for the continuous improvement of providing quality services. -          Strong ability to observe, analyse, report and take initiative. -          Ability to seek, collect, and critically analyse data and information needed to achieve the tasks. -          Ability to communicate any technical or non-technical topic with clarity and to share any important project information with the team. -          Ability to reflect on your own work, recognize what needs improvement, and propose solutions.   Language proficiency: -          Fluency in Arabic and in English is a must.   Computer skills: -          Proficiency with Microsoft Word, PowerPoint, and Excel -          Proficiency in SPSS or STATA is a plus. Working Hours/ Location: 8-5 from Monday to Friday Monday-Tuesday at Rafik Hariri University Hospital Wednesday- Thursday Zahle Community Mental Health Center Friday at MdM Beirut Office (technical support/ supervision and team meetings