Community Mental Health Supervisor

Main responsibilities:

The CMHC supervisor is the focal point of the Community Menttal Health Center (CMHC), which implies to:

• Ensure the well running of the center,
• Oversee the teams (case managers, therapist, nurse, receptionist and psychiatrist)
• Ensure smooth coordination within the multidisciplinary team,
• Plan, develop and implement the Mental Health and Psychosocial (MHPSS) activities in line with the national mental health strategy
• Ensure effective coordination with the Primary Health Care (PHC) centers surrounding the hospital, the hospital and external stakeholders.
• Ensure the data collection is being completed appropriately according to MdM and MOPH MHIS standards
• Contribute to the reporting on mental health activities

Main activities:

1. Acting as the focal point of the center

• Serve as the focal point with the hospital and towards the PHCs
• Serve as a key liaison between the partners at the center level
• Represent the center at meetings with key actors.

2. Operational management of the Community Mental Health Center

• Ensure the daily well running of the center (including logistic)
• Organize operational meetings and take the minutes
• Collect and maintain all financial supporting documents
• Coordinate with logistic department regarding the center’s needs

3. Management and coordination of the Community Mental Health Center team

• Oversee the organization of the team’s schedule activities
• Support the team for the proper delivery of MH services
• Ensure that the multidisciplinary team is coordinating and closely working together to develop individualized intervention plans and follow up
• Organize the case discussions of the multidisciplinary team
• Organize and facilitate the weekly internal team meetings and take the minutes
• Prepare weekly movement plans for the team
• Plan annual leaves and report any absences to HR
• Identify and report the staff training needs
• Participate in induction training
• Conduct annual performance reviews of all staff members and report findings
• Participate in recruitment

4. Oversee the proper implementation of the community mental health interventions

• Organize mental health activities
• Plan with the team the awareness sessions and other preventive activities in the PHC and hospital.
• Ensure regular mapping updates for referral

• Assist in the development of an effective internal referral system (receptionist, case managers, therapists…)
• Assist in the development of an effective external referral system (center and the hospital / PHCs / other stakeholders)
• Participate in the PHC—CMH service integration

• In coordination with the program manager, manage complex emergency mental health cases, ensuring their treatment and overall protection.

• Coordinate with the hospital pharmacist regarding psychotropic medications  
• Ensure the regular clinical documentation of all individual and other MH activities.

5. Reporting and meetings

• Report on mental health activities
• Ensure timeliness and proper data collection from the team
• Participate in internal meetings
• Participate in external meetings with key actors, NGO’s/INGO’s, and hospital
• Participate in network/coordination and case discussion meetings concerning mental health

Requested Competence/Skills/Profile:

• Education:
  • • • MA degree in Mental Health or Public Health or Social Science is required.

• Experience:
  • • • Experience working within the field of mental health is highly valued.
      • At least 3-5 years of experience in management positions and/or NGOs
• Required professional skills:
  • • • Coordination and management skills
      • Monitoring and evaluation skills
      • Trained in human resource management is a plus
      • Training on Frontline Crisis Management Protocol is a plus
• Knowledgeable or willing to build capacity in:
  • • • Mental health in complex emergencies (IASC guidelines, Psychological First Aid, mhGAP…)
      • Community-based approach in mental health
      • Human rights-based approach in mental health

• The predictable stresses of humanitarian aid work and the policies and practices needed to mitigate them

• Competencies:

• Ability to work in a multidisciplinary team and independently
• Ability to maintain healthy group dynamics, excellent communication, problem solving, interpersonal and conflict resolution skills
• Excellence in organizing, planning and prioritizing tasks.
• Ability to identify strengths and weakness and in proposing shared solutions for the continuous improvement of providing quality services.
• Strong ability to observe, analyse, report and take initiative.
• Ability to seek, collect, and critically analyse data and information needed to achieve the tasks.
• Ability to communicate any technical or non-technical topic with clarity and to share any important project information with the team.
• Ability to reflect on your own work, recognize what needs improvement, and propose solutions.

• Language proficiency:

• Fluency in Arabic and in English.

• Computer skills:

• Proficiency with Microsoft Word, PowerPoint, and Excel