REGISTRAR

Accountabilities

• Welcome patients, inform them about how the facility functions, and ensure the availability of a comfortable waiting area for them and their relatives.
• Ensure good flow of patients avoiding overcrowded rooms and having patients standing up for long time while waiting for their turn
• At all times communicate appropriately with the patients, in both verbal and non-verbal methods.
• Bring any patient with an obviously serious medical problem to the attention of the medical assistant/doctor.
• Identify patients and register their administrative details: The associated activities are, amongst others:  
  • Create and update files for patients according to protocols, and ensure maintaining and filing system in good condition.
  • Ensure, maintain and promote confidentiality regarding all information registered.
• Orientate the patients to the service they require. Explain about other services available.
• Keep record of daily attendance, exits (cured, defaulter, death or transfer), and collaborate with the outreach team in their tracing of defaulters to ensure they come back.
• Interact with the other team members to improve the patients experience in the clinic.
• Report daily to the hierarchical superior about daily/weekly admissions, defaulters.