Social Worker - South

Main Purpose

Carry out all activities aimed at addressing individuals’ social critical needs (related to assistance and/or protection), promoting their overall well-being and autonomy through social support, and strengthening community-based social interventions (depending on the scope of the social work component in the project).  These activities should consider the social determinants of health to ensure a holistic approach to people’s needs and to uphold the well-being, safety, agency and dignity of MSF patients.

Accountabilities

• Conduct social assessments of service users’ situation to identify vulnerabilities and social critical needs including legal, protection, shelter/housing, financial/vocational, food security, and access to other critical services beyond the project scope.

• Support the provision of holistic care to service users, by actively coordinating with the other members of the MSF multidisciplinary team (especially medical and MHPSS).
• Provide direct social support interventions to service users, facilitate safe referrals to vetted external services/actors to address social critical needs identified during assessment (assistance and protection), and ensure tailored follow up.
• Under the supervision of the line manager, contribute to the mapping and regular updating of formal and informal support services (incl. existing community resources). Contribute to assessing quality and safety of existing support services, as well as the identification of gaps.
• Flag any changes to vulnerabilities or patterns identified during social assessments to PC as well as concerns over the quality or gaps of support services supporting potential advocacy efforts.
• Participate in the development and adaptation of tools and other material needed for the job
• Collect and record data, statistics and files in a timely manner and according to the data protection policy, MSF ethical guidelines and legal standards.

MSF Section/Context Specific Accountabilities

• Under the supervision of HPCE Manager, to ensure holistic patient care that integrates both social and medical needs by working closely with the MMU team and team at the Haifa Hospital maternity OPD.

• Developing and implementing care plans that integrate social support, mental health services, and medical care provided by the medical team.
• Conducting in-depth assessments of patients' social, emotional, economic, and medical needs, especially in crisis situations. Assisting patients in accessing services such as shelter, food, legal aid, and other social services that may be required. Providing ongoing monitoring and following-up of patients' needs and ensuring that the required services are delivered.
• Maintaining accurate and confidential records of all social work activities, patient assessments, shelters and health care facilities assessments, care plans, and referrals. Ensuring appropriate referrals to community resources, mental health services, or specialized care for long-term management. Coordinating with other NGOs focal points, local authorities, and NGOs to facilitate timely access to needed services. Ensuring all patient interactions and case management details are documented according to guidelines and legal/ethical standards. Providing regular reports on the progress of case management efforts and contributing to program evaluation.
• Providing immediate support to individuals and families during crisis situations, ensuring they receive the necessary social services, psychological care, and information. Assisting in responding to emergencies where displaced or affected.
• Participating in team meetings and contributing to patient care planning, offering insights into the social and emotional aspects of patient care. Acting as a connection between patients and healthcare providers, ensuring clear communication about the patient’s psychosocial needs and challenges.
• Working as part of a multidisciplinary team with medical, paramedical and other staff.
• Under the upervision of HPCE Manager collaborating with MH department, providing psycho-social interventions for individuals or families coping with chronic illness, SRH, trauma, or grief; providing education on psychosocial issues, rights, and the availability of services, ensuring patients and their families are informed of how to access support; educating patients on coping strategies for managing health-related stressors, trauma, and the effects of displacement or crisis; acting as a connection between patients and healthcare providers, ensuring clear communication about the patient’s psychosocial needs and challenges.

Requirements

Education

Degree in Social Work is essential. Master’s degree in social work is considered an asset

Experience

• Two years minimum in a similar social job; (a social worker/case worker/ protection officer), managing complex cases with critical social needs (protection, psychosocial, sexual and gender-based violence, key populations etc.), carrying out community social services or social services in health facilities
• Experience with MSF or other NGOs, desirable.
• Demonstrated understanding of and ability to navigate the national/local social welfare system

Languages                      

Arabic and English essential.

Competencies

• Service Orientation
• People-Centred Approach
• Behavioural flexibility
• Networking and building relationships
• Teamwork and cooperation
• Analytical skills
• Results and quality orientation
• Cultural awareness and flexibility