Nurse Referrals Administration

 MAIN PURPOSE  Expedite referrals of patients from MSF health structures to national hospitals, in line with MSF referral policy, including the follow up of referral cases to ensure the achievement of a quality service. To maintain a network of hospitals for referrals, under the supervision of referrals supervisor. To ensure that hospital & patient bills for referrals are reviewed & validated in line with MSF standard operating procedure. ACCOUNTABILITIES Facilitate MSF referrals to secondary hospitals: ensure that MSF patients are referred according to the adequate criteria and that the documentation is adequately produced. Be available for transfer of patients in ambulance, ensuring quality of care on transfer of patients in line with MSF standards & protocols, including infection control & biomedical maintenance   Ensure patient registration, if needed and faciliate in nonregistraded and/or complicated cases. Liaise with the Patients experiencing difficulties in accessing referral hospitals. Receive and manage patients complaints, and process adequate corrective actions Ensure follow-up of patients referred by MSF to secondary hospitals, especially high-risk patients, regarding treatments & outcomes of these patients. Identify NGOs providing support services (financial or other) to the patients Maintain quality of data collection for patients referred to secondary health care, including indications, treatments, outcomes, costs etc. Ensure that the referral process is in total conformity with the agreement notes signed with the hospitals, Ensure the respect of MSF referral policy within the partners’ hospitals.   Maintain good communication and relations with the referral hospitals & their representatives, and report any concerns or problems directly to supervisor. Communicate with both accountancy desks and hospital directors, to guarantee MSF needs, policy and procedures are known at all levels. Review invoices for validation, to include (not exhaustive list); Identify non-conformities in the bills, and report to supervisor.   Account, invoice number and date matching the portfolio of the hospital. Make sure the contribution of the patient well deducted from the original invoice. Insure that the total amount of the bills calculated with reference of our contracts with hospitals (depend on the percentage & celling agreed). Insure that the referral form exist and attached with all hospital bills. Make sure the cases of the patients matching the same criteria and price reference to the insurance companies & UNCHR. Insure that all necessary validations available in all bills, forms, & portfolio  COMPETENSES · Commitment to MSF’s Principles · Behavioural Flexibility · Results and Quality Orientation · Teamwork and Cooperation · Stress Management