Referral Social Worker - ZAHLE

Referral activities

• Collaborate with the hospital team to facilitate patient referrals to other facilities.
• Follow patient and family situation and guarantee the link between MSF and referral facilities.
• Assist patients and families experiencing difficulties in accessing referral facilities (hospital and non).
• Follow all the administrative, financial and organizational issues related to the referrals in collaboration with all the departments involved.
• Develop a referral network system that includes health facilities inside and outside Bekaa.
• Maintain good communication and relations with the referral hospitals & their representatives, as well as with UNHCR, NEXTCARE and report any concerns or problems directly to his/her direct line manager.
• Monitor the referral system and propose solutions to the upcoming problems.
• Maintain a database and assure the quality of data collection for patients referred.
• When requested participate in the external meeting with other actors involved in the referral process (other hospitals, UNHCR, NextCare, MoPH etc.)

Social activities

• Identify social needs of patients through a social assessment. Respond to the patient’s social needs, according to the scope of the project, by giving direct social support (as transport, food, legal advice etc.) and/or refer to other social actors, in order to actively contribute to the improvement of their quality of living.
• Contact patients to follow up the evolution of their condition when needed (home visits, defaulter tracing)
• Participate in the creation of any material needed for the activities of social workers. Take care of social services facilities, materials, and equipment in order to ensure continuity.
• Mapping and regular update of social partners, local authorities, other NGOs, and governmental social services in order to improve social services scope and responsiveness.
• Keep records, statistic, and files updated, reporting any social activity, in order to prioritize and develop appropriate programs or projects.

Participate and collaborate with the project and hospital team to implement strategies for blood transfusions: campaigns, volunteers donors etc.