Social Worker

Patients Affairs

• Ensure follow-up of patients in hospitals, regarding treatment & outcome by conducting frequent visits
• Segregate data from the assessments and refer them: Medical Team, Nurses Team, external stakeholders, and/or Laboratory
• Organize the waiting list of patients to be seen by team/area
• Prioritize cases that need urgent referrals: internally or externally
• Update patients’ list on a daily basis marking those Seen vs. Not Seen and share it with the relevant teams
• Remind the medical team of the patients who have follow-up visits coming up

Referrals

Healthcare Facility

• Ensure laboratory (requests vs. tests done) match
• Ensure that the pledge form exists and attached with all hospital bills and the ceiling amount presented is abided by unless there was an approval to exceed it
• To maintain a network of hospitals for referrals according to MSF’s criteria of admission (life-saving)
• Identify non-conformities in the bills, and report them
• Maintain good communication and relations with the referral hospitals & their representatives, and report any concerns or problems directly
• Collect bills and invoices from the laboratory and hospitals by the end of every month

Service Providers

• Ensure that patients in need for services outside MSF are referred to the relevant service providers and are followed-up on until the case is closed
• Incoming referrals from other service providers are forwarded to the Roving Volunteers, and then the process takes the normal procedure from there on

Reporting

• Data entry on the Referral Database with accurate data issued from service providers, or from the staff in the field and update it on a regular basis following feedback on the service provision
• Follow-up with the patients and get their feedback for documentation
• In charge of the weekly referral report
• Maintain quality of data collection for patients referred to secondary health care, including indications, treatments, outcomes, costs etc.
• Provide relevant analysis of the referral collected data and produce information on project’s outputs, outcomes and impacts
• Update the waiting list accordingly
• Ensure timely and correct data entry of the: patients who fit criteria segregated from the Data Officer, referred and seen by the Medical Team, referred to the health facilities, to the Nursing Team, and follow-up on patients not seen, etc.

Follow-up on the requests sent to the Nursing Team and give feedback to the medical team