It Officer

PROGRAM/DEPARTMENT SUMMARY: The Operations Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the Procurement of goods and services and provision of logistics to the team. The overriding objective is the prompt and effective provision of materials and services to Mercy Corps’ beneficiary populations in compliance with donor specifications. GENERAL POSITION SUMMARY: Assisting in setting up, maintaining and upgrading the current IT systems in the Mercy Corps Lebanon. Ensure the proper functioning of equipment and network to meet the various office needs. ESSENTIAL JOB FUNCTIONS: Evaluating internet network needs per MC office and suggesting suitable network set-ups and coordinating with the ISP to ensure set-up is proper. Undertake the responsibility for smooth functioning of internet services in all offices. Interact with ISP for day-to-day internet issues related to services and subscription charges. Maintain the IT system at Mercy Corps Lebanon offices; includes Local Area Network (LAN), Wireless LAN, Network Printers and the Server (Windows & LINUX based). Ensure safe computing environment; timely patch management & system updates for Windows, Anti-Virus (Kaspersky), World Tracker & other application software; and auditing computers for any spyware, adware and tracking cookies and that the computer is not misused. Ensure the security of all systems through firewall, anti-malware, and encryption security for WLAN Undertake the repairing and maintaining of LAN, Wireless and internet systems. Oversee repair of computers, laptops and IT equipment at a local level, when possible - facilitate and advise on best, safest and most economic solutions in consultation with the MC Help Desk (Portland).  Read and understand the Mercy corps IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor use activities to ensure adherence to these policies. Assisting with the identification of necessary IT software/hardware in conjunction with the Operations Manager. Conduct staff training on computer basics and the use of MS Office applications and networking. Assist, as needed, with developing databases or other windows application needs for program and operational staff; Responsible use and confidentiality of any information identified as sensitive; Establishing a clear, back-up policy for the various Mercy Corps offices. Ensure back up and archives are made and stored as scheduled; Assist in administration functions as needed; assist logistics staff in inventorying & tracking IT assets. Maintain proper documentation of all IT equipment including; system profiles, warranties & IT stocks. Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission. Other duties as assigned. KNOWLEDGE AND EXPERIENCE: A minimum of 2 years experience in information technology system (It); a relevant university degree in computer sciences is desirable; Experience in both hardware and software requirements in local area networking (LAN); experience in the configuration of internal email system as per the local area networking (LAN); Exclusive knowledge of internet, proxy, pop mail, and TCPIP settings, Linux and windows applications. Experience for upright maintenance of all internet account, Logins and account status; Demonstrated attention to detail, ability to follow procedures, Meet deadlines and work independently and cooperatively with team members is required. Ability to troubleshoot, plan and design low maintenance systems is a must. Ability to trouble-shoot and maintain both wireless and cable connections is required. Must understand, follow and implement existing policies on IT equipment use and best practices. SUCCESS FACTORS: Conscientious with an excellent sense of judgment Ability to work simultaneously on multiple tasks Willingness and ability to work effectively with a wide variety of people Ability to work as part of a team and coordinate with project personnel Good spoken and written English Computer literate and strong organizational skills.