Program Support Coordinator

GENERAL POSITION SUMMARY

The Program Coordinator will provide support to the Program Manager in many aspects of implementing the program to ensure that it meets its key deliverables on-time and within budget. He/she will closely work with local partner organizations to ensure accountability to Mercy Corps’ policies and donor rules and regulations, as well as other actors. He/she will support in many of the administrative, financial, and operational logistics of the program, as well as the drafting of reports, outreach material, standard operating procedures, among other programmatic documentation.

The Program Coordinator will provide support to the field teams by following up on tasks, assignments, ensuring that quality and targets are met. Moreover, he/she will handle administrative tasks, as well as support with meetings, trainings, work-plans, procurement and cash projection plans, filing and documentation, as well as other tasks as to ensure accountability to Mercy Corps’ policies and donor rules and regulations.

ESSENTIAL JOB FUNCTIONS:

Support the Program Manager in all operations related to the projects implementation and reporting;

Prepare weekly updates and monthly progress reports, including challenges and recommendations to meet donor and internal requirements;

Handle financial, administrative, procurement, and logistical tasks such as issuing Payment Requests, Procurement Plans, Budgeting, and working with the field teams to compile an updated monthly procurement and cash projection plan;

Attend tender opening sessions and take part in technical review committees as needed;

Provide guidance to field team members as needed on finances and operations;

Provide day-to-day support and coordination with local partners and service contractors, including administrative, financial and logistical support. Troubleshoot any administrative problems and report any challenges to Program Manager;

Coordinate with partner CBOs and field teams on ensuring the Mercy Corps minimum standards;

Assist in the preparation and financial review of subawards, to ensure compliance with MC policies and procedures and project budgets;

Set up and maintain grant files;

Assist in updating the Budget Vs. Actual reports on spending;

Review subgrantee financial reports, assist in subgrantee site audits and follow up on subgrant compliance issues;

Prepare, plan, and participate in activities, meetings, workshops, and events – and prepare minutes accordingly;

Conduct filing and ensure all documentation is recorded, saved, and filed based on MC minimum standards;

Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission;

Draft contracts and Terms of Reference, and ensure they are updated and on-file;

Other duties as assigned by the Program Manager.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY:

REPORTS DIRECTLY TO:  Program Manager  

WORKS DIRECTLY WITH:  Project Manager, Field, Operations, and Finance teams.

KNOWLEDGE AND EXPERIENCE:  

BA/S or equivalent in conflict resolution studies, development studies, social work, social sciences, human rights, or other relevant field required;

At least 3-4 years of experience performing required tasks in grants management and budgeting;

Strong written and oral communication skills in both English and Arabic (Arabic is strongly required),

Experience in report development, writing and editing preferred;

Strong proficiency in Microsoft Office applications including Excel and Word;

Experience working with local communities;

Strong understanding of refugee issues in the current Lebanon context;

Mature, responsible, and diplomatic in their interactions with others;

Ability to work independently with limited supervision, as well as part of a team;

Positive, respectful attitude and collaborative approach to problem solving;

Demonstrated attention to detail; ability to follow procedures, meet deadlines and work independently as well as cooperatively with team members;

Ability and willingness to travel regularly to the field.

SUCCESS FACTORS:

The post holder will have strong organizational skills and the ability to interact effectively with international and national personnel. S/he will have excellent communication skills, both verbal and written, and a demonstrated ability to multi-task and process information into action. The successful candidate will have proven experience working with a cross-cultural team and possess strong capacity building and mentoring skills that promotes a culture of learning. They will demonstrate a strong commitment to teamwork and accountability, and make effective communication a priority in all situations, and maintain a sense of humor.