Health Case Worker

As a Health Case worker and assistant to the Mercy-USA Project Manager, the health case worker will have the following key responsibilities: 

- Evaluate and visit beneficiaries selected by UNRWA who need support for surgery, hospitalization or neonatal care.

- Help in filling application for beneficiaries, and following the criteria set by Mercy-USA

- Collect and maintain detailed data files for each assessed patient and selected beneficiary

- Follow-up with beneficiaries on their surgery and post-surgery care services

- Monitor and assess service delivery to ensure that they are effective

- Reporting and maintaining all relevant documentation for each patient

- Maintain contact with UNRWA and hospitals regarding patients and approvals for surgeries and other health care services. 

- Receive the referrals from UNRWA and ensure that all the patients referred fall under the eligibility criteria of the project and the UNRWA’s SOP

- Double-check the patients medical files that need surgeries, and consult a specialized physician if needed

- Prepare relevant letters of commitments with partners

- Support in the initiation of the project activities

- Follow up daily on implementation and financial tasks with contracted hospitals

- Visit regularly patients who underwent surgeries to ensure best health outcomes

- Coordinate with the project officer for any technical issues

- Conduct outreach medical follow up or home visits if needed

- Report directly to the project officer

- Ensure Mercy-USA core values as well as humanitarian codes are reflected in everyday activities

Minimum Hiring Requirements :

- Degree in a health related field

- Strong English oral and written skills 

- Fluency in Arabic a must

- 2 years experience with local NGOs a must   

- 2 years experience in health sector

- Strong communication skills

- Ability to work in a team, strong staff management and leadership skills

- Good organizational skills, proactivity and ability to work autonomously

- Flexibility and adaptability

- Very good reporting skills

Competencies: 

-Humanitarian Worker Competencies: 

-Demonstrate integrity and respect to M-USA values and mission 

-Display cultural, religious, racial, gender, age and nationality sensitivity and adaptability along with respect to all. 

-Promote vision, mission and strategic plan of M-USA 

Functional Competencies: 

-Accurately completes and organizes multiple tasks by taking into account priorities and deadlines along with potential interruptions. 

-Builds and establishes proper and organized relationships with management, staff, partners and IP’s as required.  

-Knowledge Management and Learning: 

-Ability to familiarize self with new areas and people 

-Ability to deal with day-to-day stresses, complaints and field level security concerns that may arise 

-Ability to use the tools provided with little direction 

-Ability to build new relations with individuals on the field in a comfortable and safe way. 

-Ability to differentiate between personal and business relations on the field. 

Self-Management: 

-Self-motivated, quick learner with an initiative to perform well and beyond expectations

-Calm and well-mannered under pressure 

-Quick response to urgent requests for information. 

-Takes and responds well to feedback 

-Open to opposing and various opinions 

-Energetic and positive about the work being conducted 

-Focused on results