Health Case Worker

Job Purpose

The Health Case Worker will be in direct contact with patients with Chronic Kidney Disease undergoing hemodialysis treatment as well as with the contracted hospital’s focal points. The Health Case Worker will assess the vulnerability of patients and constantly ensure they are receiving the needed hemodialysis treatment as scheduled. He/she will also refer them to other healthcare facilities that can provide them with the specific care and help needed.

Important: Please note this position relies on donor funding and final approval, if for any reasons the funding is blocked or delayed, Mercy-USA reserves the right to take action including terminating the hiring process and/or the contract immediately. 

Main Responsibilities

1. Coordinate with the contracted hospitals constantly to maintain smooth and timely implementation of activities.

2. Conduct phone-based interviews with the patients requiring hemodialysis treatment existing on the UNHCR waiting list to assess their eligibility, update their information, and request the needed personal and medical documents required for their admission.

3. Assist in the patients’ selection and update regularly the list of patients enrolled in the program.

4. Contact the selected beneficiaries regularly either to refer them to the contracted hospital or to follow up on their daily attendance to their treatment sessions.

5. Ensure clean, complete, and timely reporting is maintained on the online tracking tools of the project.

6. Prepare the project-related documents and review rigorously the documents submitted by the hospitals to ensure they are complete and reporting is done as per the project SOP.

7. File documents in an organized and efficient manner in both paper and electronic formats to facilitate the review of cases.

8. Conduct regular hospital or home visits to collect the required information and documents, and follow-up on the issues identified by the MEAL team.

9. Keep the Project Officer well informed about the project challenges encountered.

10. Assist the Project Officer in Narrative reporting or other tasks as assigned.

11. Attend coordination meetings with the project stakeholders as necessary.

Minimum Hiring Requirements 

University degree in Nursing science or any health-related field.

1 to 2 years of experience in the health sector.

INGO/NGO experience is preferable.

Demonstrate a high level of cultural sensitivity, professionalism, politeness, and objectivity when dealing with the beneficiaries under all circumstances.  

Organization skills, including time management and the ability to meet deadlines.

Good command of the English language.

Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint

Competencies 

Corporate Competencies

Demonstrate integrity and respect to Mercy-USA values and mission

Display cultural, religious, racial, gender, age and nationality sensitivity and adaptability along with respect to all

Promote vision, mission and strategic plan of Mercy-USA in Lebanon.

An honest team-player with strong interpersonal skills

Functional Competencies 

Accurately completes and organizes multiple tasks by taking into account priorities and deadlines along with potential interruptions

Ability to identify program challenges and plan and communicate alternatives for smooth implementation of programs

Builds and establishes proper and organized relationships with management, staff, partners and IP’s as required

Knowledge Management and Learning

Ability to familiarize with new areas and people

Ability to deal with day-to-day stresses, complaints and field level security concerns that may arise 

Ability to use tools provided with little direction 

Ability to build new relations with individuals on the field in a comfortable and safe way 

Ability to differentiate between personal and business relations on the field

Self-Management 

Self-motivated, quick learner with an initiative to perform well and beyond expectations

Calm and well-mannered under pressure 

Quick response to urgent requests for information

Takes and responds well to feedback 

Open to opposing and various opinions 

Energetic and positive about the work being conducted 

Focused on results and meeting deadlines