Monitoring Staff

Position Title: Monitoring Staff 

Hiring Manager: Project Manager

Sector: Food Security 

Contract Type: Full time, 12 months 

Start Date: Feb 01, 2022

Office Location: Tripoli / Lebanon

Implementation Location: Akkar / Lebanon

Monthly Gross Salary: 500 to 600$

Submission Deadline: Jan 30th , 2022

Note: Please note this position relies on donor funding and final approval, if for any reasons the funding is blocked or delayed, Mercy-USA reserves the right to take action including terminating the hiring process and/or the contract immediately.

Job Purpose

The Field Monitor will be responsible for Monitoring the withdrawal activities at the ATMs and ensure that the crowd is well managed and maintained by the responsible personnel (security guard). Moreover, report any incidents such as (cases of extortion, line- up of crowds, ATMs out of service and out of cash and other incidents).

In addition, the Field Monitor will be responsible for filling out the ATM monitoring tool daily and report to the direct line manager. 

Main Responsibilities

✓   Overseeing and monitoring the redemption process at the ATMs points

✓   Ensure that ATMs are working properly.

✓   Ensuring the appropriateness of crowd management by the responsible personnel.

✓   Reporting any incidents cases to the direct line manager

✓   Filling out and reporting any requested monitoring tools. 

Minimum Hiring Requirements 

✓   Degree in social sciences or relevant fields

✓   At least 1-2 years of practical experience in field work monitoring in a non-governmental organization

✓   Good spoken and written Arabic and English

✓   Knowledge and skills in computer usage including word and excel.

✓   Strong communication and interpersonal skills.

✓   Priority will be given to candidates living in Akkar area as the distribution sites are located in Akkar governorate.

Competencies 

Corporate Competencies: 

Demonstrate integrity and respect to Mercy-USA values and mission

Display cultural, religious, racial, gender, age and nationality sensitivity and adaptability along with respect to all

Promote vision, mission and strategic plan of Mercy-USA in Lebanon.

An honest team-player with strong interpersonal skills

Functional Competencies 

Accurately completes and organizes multiple tasks by taking into account priorities and deadlines along with potential interruptions

Ability to identify program challenges and plan and communicate alternatives for smooth implementation of programs

Builds and establishes proper and organized relationships with management, staff, partners and IP’s as required

Knowledge Management and Learning

Ability to familiarize with new areas and people

Ability to deal with day-to-day stresses, complaints and field level security concerns that may arise 

Ability to use tools provided with little direction 

Ability to build new relations with individuals on the field in a comfortable and safe way 

Ability to differentiate between personal and business relations on the field

Self-Management 

Self-motivated, quick learner with an initiative to perform well and beyond expectations

Calm and well-mannered under pressure 

Quick response to urgent requests for information

Takes and responds well to feedback 

Open to opposing and various opinions 

Energetic and positive about the work being conducted 

Focused on results and meeting deadlines