GBV-Case Manager

Main Duties & Responsibilities

1. Case Management & Assessment

• Conducts initial GBV assessments using approved tools and prioritizes cases based on level of risk and vulnerability.
• Develops, implements, and regularly reviews individualized case action plans following a survivor-centered approach.
• Ensures continuous follow-up with survivors to monitor progress and adjust case plans when needed.
• Identifies and updates vulnerability criteria adapted to different contexts and GBV profiles.
• Manages cases in accordance with national GBV SOPs, referral pathways, and internal guidelines.

2. Referrals, Coordination & Service Mapping

• Identifies required services and ensures safe, timely referrals internally and externally.
• Follows up on referrals to confirm that action points are completed within agreed timelines.
• Maintains updated service mapping and strengthens coordination with GBV actors, PSS actors, health providers, legal services, shelter services, and other relevant stakeholders.
• Participates in GBV case management meetings, inter-agency coordination hubs, and peer-to-peer learning sessions.

3. Psychosocial Support & Survivor Support

• Provides survivor-centered psychosocial support and counselling, ensuring emotional stabilization and empowerment.
• Facilitates structured psychosocial support (PSS) sessions and awareness sessions for women, girls, and other groups when relevant.
• Conducts home visits when assessed as safe and appropriate, ensuring adherence to GBV safety protocols.

4. Documentation, Data Management & Reporting

• Maintains accurate, confidential, and up-to-date case files using secure data storage systems.
• Documents detailed case notes, progress, risks, and referrals in line with GBV data protection principles (including informed consent and data-sharing protocols).
• Submits regular reports highlighting achievements, challenges, gaps, and recommendations for improved service delivery.
• Supports the development of success stories, impact narratives, and documentation reflecting the project’s progress.

5. Program Support, Administration & Financial Duties

• Supports in organizing the program’s activity calendar and implementing GBV-related activities throughout the year.
• Requests financial advances required for GBV activities and manages the cash account for GBV program-related expenditures.
• Prepares and submits monthly financial statements and supporting documents to the MECC finance team.

6. Protection, Ethics & Professional Conduct

• Ensures strict adherence to GBV guiding principles during all interactions with survivors.
• Ensures confidentiality, safety, and dignity of survivors at all times.
• Promotes understanding and enforcement of protection principles within all program activities.
• Performs other duties as assigned by the Program Director related to GBV service delivery and program implementation.
• Minimum Requirements & Qualifications:
• Education and Certifications:
• Bachelor's degree in social sciences, guidance and counselling or relevant fields
• A master’s degree is considered an asset
• Qualified/ Registered social workers in Lebanon
• Experience:
• Minimum of 4 years’ experience as a social worker
• Preferably with previous experience working with vulnerable communities and Non‐Governmental organizations
• Previous experience working in MHPSS and GBV programs is a must
• Skills:
• Strong observation, analytical, and listening skills
• Good organizational skills to work autonomously and plan meetings for a caseload of   patients/beneficiaries
• Good communication skills and the ability to conduct training and awareness
• Good management skills
• Good interpersonal and influencing skills.
•  Good facilitation skills, capable of managing and facilitating group discussions with program participants
• Adhere to Core Values and Ethics: Respect, Transparency, Integrity, and Fairness
• Patience and the ability to remain calm in a crisis
• Computer skills
• English & Arabic proficiency, both written and verbal