A Meal Officer

MEAL Officer

National Institution for Social Care and Vocational Training – Beit Atfal Assumoud (NISCVT)

The National Institution for Social Care and Vocational Training – Beit Atfal Assumoud (NISCVT) is seeking to recruit a qualified, motivated, and detail-oriented MEAL Officer to support the implementation, monitoring, accountability, and learning processes across its humanitarian and development programs operating in Palestinian camps and gatherings in Lebanon.

The MEAL Officer will play a key role in strengthening data management systems, monitoring project performance, supporting evidence-based decision-making, and ensuring accountability toward beneficiaries and donors.

Main Responsibilities

• Collect, manage, verify, and analyze quantitative and qualitative project data from various program locations and activities.
• Develop and maintain monitoring systems to track project progress, indicators, outputs, outcomes, and achievements against approved targets and work plans.
• Prepare regular internal reports, donor reports, dashboards, presentations, and data summaries to support program management and decision-making.
• Conduct field monitoring visits to project sites to assess implementation quality, verify reported data, and provide technical support to field teams.
• Design and implement assessments, baseline and endline studies, surveys, needs assessments, post-distribution monitoring, and other data collection activities.
• Develop questionnaires, forms, data collection tools, and tracking systems in coordination with program teams and management.
• Ensure proper data entry, cleaning, validation, storage, confidentiality, and protection in line with organizational procedures and donor requirements.
• Support the establishment and implementation of accountability mechanisms, including beneficiary feedback and complaint response systems.
• Follow up on complaints, feedback, and referrals to ensure timely response, proper documentation, and continuous improvement of services.
• Provide technical support and training to staff and volunteers on MEAL tools, reporting standards, data collection methodologies, and information management systems.
• Ensure compliance with donor reporting requirements, MEAL frameworks, indicators, and organizational standards.
• Coordinate closely with program teams to identify gaps, challenges, lessons learned, and recommendations for program improvement.
• Support project evaluations, audits, donor monitoring visits, and external assessments by preparing required documentation and data.
• Contribute to organizational learning processes by documenting lessons learned, best practices, case studies, and success stories.
• Maintain updated databases, beneficiary records, and tracking systems while ensuring data accuracy, accessibility, and security.
• Utilize digital data collection and visualization tools such as Kobo Toolbox, Excel, Power BI, CommCare, and other relevant systems.

Education

• Bachelor’s degree in Statistics, Public Health, Social Sciences, Economics, Business Administration, Information Management, Monitoring & Evaluation, Development Studies, or any related field.
• A Master’s degree or specialized certification in Monitoring and Evaluation, Data Analysis, Information Management, or Project Management is considered an asset.
• Additional training in humanitarian standards, accountability mechanisms, research methods, or data protection is highly desirable.

Professional Experience

• Minimum of 2–3 years of relevant experience in Monitoring, Evaluation, Accountability, and Learning (MEAL), Information Management, or project monitoring within NGOs, humanitarian organizations, or development programs.
• Previous experience in education, child protection, psychosocial support, livelihoods, or community-based programs is considered an advantage.
• Experience in conducting field monitoring visits, assessments, surveys, and data verification processes.
• Proven experience in preparing donor reports, dashboards, analytical summaries, and presentations.
• Experience using digital data collection and management systems such as Kobo Toolbox, CommCare, ODK, or similar platforms.
• Familiarity with donor requirements, indicators, logical frameworks, and reporting procedures.
• Experience working with vulnerable communities and understanding humanitarian principles and protection standards.
• Ability to work under pressure, manage multiple priorities, and meet deadlines in a dynamic work environment.

Required Skills and Competencies

• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data cleaning, analysis, and reporting.
• Strong analytical and problem-solving skills with the ability to interpret data and produce meaningful insights.
• Excellent report writing and documentation skills in both Arabic and English.
• Strong organizational skills and high attention to detail and accuracy.
• Effective communication and interpersonal skills with the ability to coordinate with multiple departments and stakeholders.
• Ability to train and support staff on MEAL tools, systems, and reporting requirements.
• Good knowledge of accountability mechanisms, beneficiary feedback systems, safeguarding principles, and humanitarian standards.
• Ability to design questionnaires, surveys, and monitoring tools.
• Strong computer literacy and ability to work with databases, dashboards, and visualization tools such as Power BI.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong teamwork skills with the ability to work independently when needed.
• Flexibility, initiative, and commitment to humanitarian and development values.

Languages

• Fluency in Arabic and English is required, both written and spoken.