Information Field Assistant

Job Purpose Summary The Information Field Assistants are responsible for providing quality information and counselling to beneficiaries and, through this work, developing better understanding of the protection situation for the target communities. Key Responsibilities Project Implementation and Management Develop and manage a weekly activity plan for the provision of information sessions at the community centre and through outreach, which clearly identify roles and responsibilities of ICLA team members; Responsible for developing materials to be used in ICLA field activities, in liaison with the Senior Information Field Officer and the Information Field Assistants, ensuring that they are consistent with materials being developed elsewhere by ICLA in Lebanon, through close liaison with ICLA Management and other field offices; Develop and implement effective ways of publicising ICLA's services amongst target communities, in accordance with the ICLA structure and under the guidance of the Senior Information Field Officer; Services Mapping: Gather information on activities being implemented by other humanitarian actors in the Bekaa, and provides it to the Senior Information Field Officer in order to maintain a clear, comprehensive and up-to-date written mapping of services; Information and Counselling Services: Provide inputs to the Senior Information Field Officer on technical issues and questions that arise during the course of information and counselling activities; As necessary, assist the ICLA team in the Bekaa in providing information and counselling to beneficiaries on how to access basic services through individual and group information sessions conducted in the community centre and through outreach, in accordance with ICLA structure and guidance, and agreed workplans; Provide information and counselling to beneficiaries on legal issues (currently NRC's legal focus is on legal status and documentation, including birth registration, and Housing, Land and Property rights), in accordance with ICLA structure and guidance, and agreed workplans; Legal Assistance: In close liaison with the Legal Field Officer (and / or legal focal points, as relevant), arrange appointments with ICLA lawyers and appropriately manage ICLA's legal assistance cases, in accordance with ICLA structure, guidelines and principles. Project Cycle Management Needs Assessment: Provide inputs to the Information Field Officer on information, legal and protection needs of target communities that are identified during the course of information and counselling activities; Project Planning: Assist the Information Field Officer in developing monthly and weekly activity plans for ICLA in Tyre, in accordance with NRC project commitments; Monitoring and Evaluation: Consistently use agreed templates and  tools to document ICLA's activities in the field; Undertake monitoring and evaluation activities to ensure the satisfactory progress, quality, efficiency and accountability of ICLA's activities in the Bekaa, in accordance with the agreed monitoring and evaluation plan for the Bekaa;  Reporting: Provide inputs to ICLA reports on activities in the Bekaa and on gaps, challenges and opportunities and suggestions as how to respond to them, as required by the Information Field Officer and Senior Information Field Officer. Coordination ICLA: Build and maintain positive and effective relationships with all ICLA colleagues in the Bekaa through regular and effective communication;  Contribute ideas and enthusiasm towards ensuring a positive morale and professional satisfaction amongst the ICLA team in the Bekaa; As requested, participate in meetings with other members of the ICLA programme in Lebanon; Participate in team meetings with the ICLA team in the Bekaa, exchanging information and discussing ICLA's response to challenges and identifying lessons learned; NRC: Build and maintain positive and effective relationships with colleagues in other core competencies (programmes) and departments, and, as relevant, find ways of collaborating to further enhance the effectiveness of NRC activities in the Bekaa; Develop an understanding of the strategic objectives, methods and activities of ICLA elsewhere in Lebanon, and of other NRC core competencies (programmes) and be able to present these to others within ICLA or amongst other audiences, as applicable. Other Humanitarian Actors: Liaise on a working-level with other humanitarian actors in order to coordinate activities and exchange information, including attending meetings in close liaison with the Senior Information Field Officer and ICLA Field Coordinator;  Assists in following established referral pathways and procedures in the Bekaa. Host Communities and Beneficiaries Assists in maintaining positive relationships with focal points in host and beneficiary communities through timely and clear sharing of information; Work cooperatively with the beneficiaries and other relevant stakeholders to strengthen the project. Context and Needs Assessments Assist the Assessments team in preparing for and conducting stand-alone assessments in the Bekaa. trategy Responsible for developing his / her understanding of the strategy of the ICLA programme in the Bekaa, under the guidance of the ICLA Field Coordinator. Technical Quality and Consistency Be receptive to technical advice from ICLA Management; Provide inputs to the Information Field Officer on technical issues and questions which arise during the conduct of ICLA activities in the field. Protection Responsible for ensuring that he / she understands and applies protection principles and NRC guidance to daily activities. Operations and Administration Undertake routine administrative tasks, as requested by the Information Field Officer and ICLA Field Coordinator; Responsible for ensuring that he / she understands and follows NRC security and safety guidance at all times; Name and organise ICLA project documents in a timely manner and in accordance with the ICLA filing structure and principles of confidentiality and protection. Other Perform any other duties as required by the Senior Information Field Officer and the Senior Information Field Officer. Supervisees: Not applicable Qualifications and Competences Academic and Professional Qualifications A Bachelors degree in Law, International Relations or Social Sciences (desirable) Relevant Experience Minimum of 1 year of relevant work experience in a busy organization. Experience working in similar positions  in the humanitarian / development sector (desirable) Experience in legal and / or protection work in a humanitarian context (desirable) Experience of providing information and counselling services (desirable) Experience of community sensitisation (desirable) Knowledge, Skills & Personal Attributes Ability to work under pressure and to be flexible Ability to work independently, and to be proactive in seeking support when needed Ability to communicate effectively orally in Arabic (essential) and in English (desirable) Proficiency in use of computers and Microsoft Office software (Word, Excel, PowerPoint) Team spirit and a sense of humour Achievement indicators Delivering working tasks in a structured and professional manner Meeting deadlines Applying to the NRC standards, policies and guidelines Adapting and coping to change Communication with impact and respect