Information Field Assistant

Background NRC has established a number of Community Centres, mainly for refugees from Syria and host communities, throughout Lebanon, including in Tyre.  This Community Centre project will reach out to Syrian families in and around the areas of the Tyre region and the South. NRC seeks to provide information and counselling services relating to access to services; documentation and other related matters.  NRC also aims to strengthen the understanding of any protection and legal issues faced by those displaced and, in coordination with other actors, identify ways to address these issues. The Information Field Assistant (IFA) is expected to represent Norwegian Refugee Council (NRC) Lebanon in a respectful and professional manner and always act in accordance with the NRC Code of Conduct. Job Purpose The IFA will work with the Information and Counselling Assistance (ICLA) team to provide quality information and counselling to beneficiaries and, through this work, better understand the protection situation for the communities affected.  The IFA (Outreach) will assist with providing ICLA services as outreach throughout the South, including in and around Tyre and in and around Palestinian refugee camps and gatherings, as organised by the Information Field Officer (Outreach) and the ICLA Field Coordinator (South). Duties and Responsibilities (all in coordination with the Information Field Officer (Outreach) and the ICLA Field Coordinator (South)   Assist with provision of information and counselling for beneficiaries in Centre and through outreach. Conduct individual and group information sessions as outreach ICLA services with identified communities throughout the South. Assist with preparation of outreach work and materials. Assist in conducting and preparing mapping of relevant services being provided. Assist in preparing for and conducting regular assessments (including focus group discussions, interviews, questionnaires, etc.). Assist with provision of general information sessions. Assist with using clear and strong referral mechanisms with counterparts in other organisations/agencies (national and international). Assist with planning work on weekly and monthly basis. Contribute to preparation of relevant documents (including brochures, information notes, information board updates) for target communities. Understand and be able to explain to others work of NRC Shelter, NRC Education and all Community Centre activities. Work closely with ICLA Field Coordinator (South), Information Field Officers and other Community Centre staff. Coordinate with other NRC staff at field level. Receive technical input from ICLA Lebanon team. Work cooperatively with the beneficiaries and other relevant stakeholders to strengthen the project. Assist with monitoring and following-up on the quality of services provided at the Centre and as outreach. Assist in maintaining archiving system up to date (both in hardcopies and electronically). Report weekly & monthly (or more often, if required) on activities and results to the relevant NRC staff. Carry out administrative tasks as agreed upon. Perform any other task as assigned by NRC management. Experience required -Experience in protection work. -At least 2 years of experience in similar positions. -Experience in providing information and counselling services. -Experience in community sensitisation/mobilisation. -Ability to work under pressure. -Team spirit. -Flexibility. -Strong communication (fluency in Arabic and English necessary) and organisational skills.  -Strong Computer Skills (Word, Excel, Powerpoint).