Information Field Officer

Job Purpose Summary The Information Field Officer will be primarily responsible for assisting with protection information activities in Central Bekaa; providing information to beneficiaries on how to access services; implement assessments (such as focus groups, interviews and questionnaires); assisting in preparing basic information documents; conducting outreach sessions; and participating in other relevant activities.  NRC also aims to strengthen the understanding of any protection and legal issues faced by those displaced and, in coordination with other actors, identify ways to address these issues. The Information Field Officer will be responsible for organising ICLA work in the centre and surrounding areas. Key Responsibilities Duties and Responsibilities Organise daily work of ICLA outreach work in Central Bekaa. Organise work of Information Field Assistants in and around Central Bekaa. Prepare the relevant mapping (including written format) of relevant services being provided by other actors in the Bekaa Valley (in areas not covered by the NRC Community Centres). Conduct regular assessments (including focus groups, interviews, questionnaires) in identified area, with a focus on understanding the situation for refugee and host communities. Conduct individual and group information sessions as outreach ICLA services with identified communities throughout Central Bekaa. Prepare weekly and monthly schedule for outreach work in the Bekaa Valley and keep regularly updated and inform all relevant NRC staff. Assist in the sensitisation of the Syrian and host communities on the existing ICLA activities. Prepare information documents for target communities. Work closely and coordinate activities with other ICLA teams in the community centre and outreach teams in the Bekaa. Receive technical input from ICLA Lebanon team. Work cooperatively with the beneficiaries and other relevant stakeholders to strengthen the project. Constantly monitor and follow-up on the quality of services provided during the outreach activities. Have a clear idea about activities other institutions working in the same area are carrying out with displaced Syrians and, as agreed with supervisors, attend coordination and protection meetings. Assist in contributing to the development of referral mechanisms in collaboration with other NGOs, ICLA team and NRC Managers. Attend and participate in relevant meetings, in coordination with relevant NRC staff. Assist in designing the needed forms, questionnaires and other templates. Maintain archiving system up to date (both in hardcopies and electronically) and pay special attention to the filing of legal cases. Work closely with ICLA lawyer and do the required follow up and identification of cases requiring counseling and/or legal representation. Report weekly & monthly (or more often, if required) on activities and results to the relevant NRC staff. Carry out administrative tasks as agreed upon. Perform any other task as assigned by NRC management. Qualifications and Competences Academic and Professional Qualifications           University education in Law; Legal Services or Social Sciences preferred. Relevant Experience Minimum of 2-3 years of relevant work experience in a busy organization. Knowledge, Skills & Personal Attributes Good communication and interpersonal skills Strong organizational and team working skills Good cultural awareness and sensitivity Highly approachable, trustworthy and confidential Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus Experience in providing information and counseling services. Experience in community sensitization/mobilization Team spirit. Flexibility. Strong communication (fluency in Arabic and English) and organisational skills.  Strong Computer Skills (Word, Excel, Power point). Achievement indicators Delivering working tasks in a structured and professional manner Meeting deadlines Applying to the NRC standards, policies and guidelines Adapting and coping to change Communication with impact and respect Preparing and following work plan