Senior Information Field Officer

Background NRC has established a number of Community Centres, mainly for Syrian refugees and host communities, throughout Lebanon, including in the Bekaa (in Aarsal, Saadnayel and Baalbek).  This Community Centre project will reach out to Syrian families in and around the areas of the Bekaa Valley. NRC seeks to provide information and counselling services relating to access to services; documentation and other related matters.  NRC also aims to strengthen the understanding of any protection and legal issues faced by those displaced and, in coordination with other actors, identify ways to address these issues. The Senior Information Field Officer (IFO) is expected to represent Norwegian Refugee Council (NRC) Lebanon in a respectful and professional manner and always act in accordance with the NRC Code of Conduct. Job Purpose The IFO will work with the Information and Counselling Assistance (ICLA) team to conduct outreach and regular assessments to obtain information about the situation in the Bekaa and assist NRC to understand the protection and legal situation for all communities affected.  Duties and Responsibilities (all in coordination with the ICLA team in the Bekaa and Beirut)   Participate (with a lead in the field) in preparing and conducting regular assessments (including focus group discussions, interviews, questionnaires, etc.). Participate (with a lead in the field) in identifying purpose and goals of assessments. Participate (with a lead in the field) in developing assessment and analysis system and tools (including guidelines on how to use them) to use ICLA data to understand specific context faced by refugees and host communities. Work with the ICLA teams in the field on identifying trends and protection issues to be noticed during outreach work, and to develop a mechanism to share this information effectively with the other ICLA staff and within the team Provide training to ICLA team on using assessment and analysis tools. Organise assessment work in the field, in coordination with ICLA PC in Beirut and ICLA Beirut team. Collect information and data from assessments and prepare written reports and maps, including input for weekly and monthly protection and legal updates about the situation. Plan assessment work on weekly and monthly basis and coordinate with ICLA Field Coordinator and ICLA Beirut team. Develop lessons learned report after each assessment and on an ongoing basis for assessment work. Assist with preparation of outreach work and materials in the field. Assist in conducting and preparing mapping of relevant services being provided and updating it on a weekly basis. Contribute to preparation of relevant documents (including brochures, information notes, information board updates) for target communities. As needed and requested by ICLA Field Coordinator, assist ICLA team with provision of ICLA services in the field (including information and counselling sessions, referrals, meetings, etc.). Understand and be able to explain to others work of NRC Shelter, NRC Education and NRC ICLA activities. Coordinate with other NRC staff at field level and work closely with ICLA Field Coordinator (Bekaa), Information Field Officers and other Community Centre staff. Receive technical input from ICLA Lebanon team and work closely with ICLA Beirut team on protection and legal assessments. Work cooperatively with the beneficiaries and other relevant stakeholders to strengthen the project. Assist with monitoring and following-up on the quality of services provided at the Centre and as outreach. Assist in maintaining archiving system up to date (both in hardcopies and electronically). Report weekly & monthly (or more often, if required) on activities and results to the relevant NRC staff. Carry out administrative tasks as agreed upon. Perform any other task as assigned by NRC management. Experience required -Experience in protection work. -At least 3 years of experience in similar positions. -Proven experience in providing information and counselling services. -Proven experience in conducting assessments, including focus group discussions and interviews. -Proven experience in collecting information and writing reports. -Proven experience in community sensitisation/mobilisation. -Ability to work under pressure. -Team spirit. - Flexibility. -Strong communication (fluency in Arabic and English necessary) and organisational skills.  - Strong Computer Skills (Word, Excel, Powerpoint).