Shelter, Social Field Assistant

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 1.      Role and responsibilities The following is a brief description of the role. Generic responsibilities Adequately communicate and share information about NRC and our programmes Suggest new methods and approaches in order to improve the quality of the activities Carry out data collection as required for the Shelter-WASH programme as well as to assist the work of other CCs (ICLA, Education and CCB) Prepare and file relevant documents according to procedures Assist in emergency assessments (i.e. due to mass evictions or harsh weather) Assist in distributions as needed Specific responsibilities Respond to social and technical self-referrals received via shelter helpline or through visits to NRC office and conduct social assessments. With the support of the SFO, create and maintain adequate databases to track, follow-up and monitor calls received via helpline. Explain the NRC assessment and selection process well to beneficiaries who do not fall within the project criteria Represent NRC using excellent communication skills with beneficiaries and communities. Organize visit list based on compiled revised and cleaned data and share with SFOs and TFOs on weekly basis; sharing urgent cases on a daily basis. Report data collected over the helpline on a weekly basis; Prepare analytical monthly situation report highlighting main concerns, trends and areas found most in need of intervention. Establish relationship with beneficiaries, share and follow up on received cases with concerned shelter staff Report all protection related concerns  - follow internal and external referral pathways Liaise with landlords/landladies and local authorities inquiring on NRC activities Support the process of the explanation and signature of Shelter Cooperation Agreement as requested Participate in the resolution of conflicts with focus on eviction prevention Critical interfaces By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: Beneficiaries Social Field Officers and Assistants, Technical Field Officers and Assistants, ICLA Field Officers Team Leader, Coordinator, Database Assistant and Project Manager Other CCs (ICLA, Edu., CCB) Other agencies and NGOs 2.      Competencies 1. Professional competencies Generic professional competencies: •             Previous experience from working in complex and volatile contexts •             Documented results related to the position’s responsibilities •             Knowledge of English Context/ Specific skills, knowledge and experience: •             Experience from working in the North of Lebanon (Akkar ,Wadi Khaled, Dennieh, Minieh specifically and preferably)        Experience in properly managing confidential information        Knowledge of services provided by other agencies        Ideally, case-management experience 2. Behavioral competencies   Handling insecure environments Excellent oral and written communication skills Working with people Planning and delivering results Communicate with impact and respect Self-awareness and assessment Team work 3.       Performance Management The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: •             The Job Description •             The Work and Development Plan •             The Mid-term/End-of-trial Period Performance Review Template •             The End-term Performance Review Template •             The NRC Competency Framework