Shelter & WASH Officer-South

The Shelter & WASH Officer is responsible for assisting in the day-to-day implementation of the Shelter and WASH programme in Beirut and Mount Lebanon. This includes carrying out quality technical and social assessments, technical follow-up, coordination with other NRC programmes, conducting eligibility and vulnerability assessments, managing the team, community engagement, referrals, and submitting reports

Generic responsibilities

• Ensure adherence with NRC policies, tools, handbooks and guidelines
• Implement delegated Shelter & WASH project portfolio according to plan of action
• Facilitate and monitor emergency response activities
• Prepare and develop status reports as required by management
• Involve and inform communities and community leaders about the activities
• Break down annual operational plans into weekly, monthly and quarterly implementation plans
• Ensure proper filing of documents
• Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist
• Promote and share ideas for technical improvement
• Mobilize communities and community leaders for project modalities, including community and infrastructure projects, building and construction activities, maintenance of structures
• Ensure that NRC activities are implemented within NRC's protection mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper follow up
• Ensure that all protection-related cases are referred to the concerned referral focal point and to the Protection Coordinator

Specific responsibilities

Assessments, eligibility & selection

• Lead inclusive technical and social assessments for cash for rent, housing rehabilitation/upgrades, school rehabilitation, infrastructure activities, CSPs, water/wastewater systems, and emergency cash programmes, in line with NRC criteria, SPHERE standards, national WASH strategy, and people with specific needs
• Lead assessment of families' eligibility for Shelter and WASH programmes, including social assessments, surveys, KIIs, FGDs, and property/owner eligibility assessments
• Review files to ensure potential beneficiaries meet selection criteria, check for duplication, and cross-check RAIS to confirm no duplicate shelter assistance from NRC or other partners
• Explain assessment and selection process to those who do not meet project criteria
• Documentation, agreements & payments
• Prepare shelter cooperation agreements between NRC and selected landlords; organize agreement explanation sessions with Technical and SSU teams
• Administer payment requests for owners, contractors, partners, suppliers, construction workers, etc.
• Ensure appropriate documentation is in order for contracts and subsequent payments
• Develop and improve procedures for Shelter & WASH programmes (MoUs, SoPs, ToRs)
• Participate in design and review of technical and social assessment tools
• Implementation, follow-up & referral
• Work with the Shelter & WASH Coordinator on project implementation including property selection, meetings with partners, refugees, host communities, and authorities, assessments, monitoring, and distributions
• Match and track selected families' move-ins to NRC shelters by liaising with landlords and refugee families during initial activity phases
• Identify cases in need of internal and external referrals and ensure proper referral pathways are followed
• Organize feedback to assessed cases and referral actors
• Technical execution & supervision
• Produce accurate drawings, reports, measurements (BoQs), and/or photographs in support of technical assessments.
• Supervise contractor's work
• Act as focal point for the community support project
• Organize and lead technical surveys, questionnaires, and assessments as required
• Ensure and promote efficient and cost-effective use of NRC's assets and resources
• Team management & reporting
• Support, manage, and provide capacity building for Shelter & WASH Assistants on daily tasks and activities, with continuous focus on improving quality and evidence-based project management
• Support enumerators and volunteers in conducting multi-sectoral needs assessments
• Generate comprehensive and analytical monthly situation reports highlighting trends, needs, challenges, and ways forward
• Assist in other Shelter & WASH related duties as assigned by the line manager
• Protection & compliance
• Report all protection-related concerns following internal and external referral pathways
• Report code of conduct breaches, especially those affecting vulnerable populations

Critical interfaces

• BML Programme teams
• Shelter & Settlements and WASH national team
• ICLA team (regular case-focused communication on cases entering or expecting to benefit from the programme)
• PoCs (beneficiaries) and households in need
• Community focal points
• Local authorities and stakeholders
• Local housing actors and shelter partners

1. Competencies

1. Professional competencies

• Bachelor degree in Civil Engineering, Mechanical Engineering, Architecture, or any related field
• Minimum 2 years of experience in a humanitarian/recovery context, including both technical and social/community-facing roles
• Experience with water and sanitation projects in a humanitarian/recovery context
• Proficiency in MS Office (Word and Excel)
• Fluency in English and Arabic (spoken and written)
• Knowledge of refugee contexts in informal and/or urban settlements
• Knowledge of Emergency Response activities

2. Behavioral competencies

• Planning and delivering results
• Handling insecure environments
• Working with people
• Communicating with impact and respect
• Coping with change
• Managing performance and development

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

We are also looking for people who share our values:

• To be dedicated in what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.