Social Field Officer

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 1.      Role and responsibilities The following is a brief description of the role. Generic responsibilities Monitor and report on the project activities and ensure compliance with plans and NRC standards Mobilize communities and community leaders for the building materials, construction activities and maintenance of structures Suggest new methods and approaches in order to improve the quality of the activities Administrate payment requests for partners, contractors, suppliers, construction workers etc. Report all protection related concerns Carry out data collection as required Prepare and file relevant documents according to procedures Specific responsibilities Work with the Team Leader & Shelter Coordinator on the implementation of projects including beneficiary selection, mobilizing the refugee community, meeting with refugee and host communities, assessments, monitoring, voucher distribution, etc. Lead the team under the close supervision of the Team Leader. Assist the Team Leader in all communications with beneficiaries and relevant stakeholders. Perform registration and evaluation tasks in an efficient and professional manner. Carry themselves responsibly and communicates respectfully with home owners to give a clear and accurate picture of the households’ current and past situation. Explain the NRC assessment and selection process well to beneficiaries who do not fall within the project criteria. Ensure the appropriate documentation is in order for beneficiary contracts and subsequent payments. Organize and manage beneficiary files and ensure that all necessary documentation is in place. Plan the daily and weekly activities of SFAs in relation to: Conducting assessments Creation of beneficiary lists Creation and maintenance of relevant databases Response to and follow up on referred cases Exit interviews Management of assigned case-loads, including keeping up-to-date records of numbers of families and individuals residing in shelters and their living conditions Critical interfaces Be the focal point for database management. The SFO is responsible for managing contract, beneficiary and building owner records – ensuring no duplication. Organize and lead on conducting surveys, questionnaires or assessments as required. Submit daily and weekly reports to the TL & SC on the activities and action points assigned to the SFO. Coordinate with various NRC staff at field level on planning and implementing program activities (TFO, IFO,EFO,WO and other relevant staff). Ensure and promote efficient and cost-effective use of NRC’s assets and resources in order to maximize benefit to beneficiaries. Perform any other duties as assigned by the supervisor. Coordinate with local authorities. Organize social assessments of families, in coordination with the TL & SC. Participate in the design of tools to be used by the Shelter team Act as the social focal point between the technical team, TL and SFAs Provide regular reports relating to analysis of assessment findings, as well as progress and situation reports on challenges identified in the field. Systematically follow up on referrals and troublesome cases. Prepare weekly reports to be shared with TL & SC & PM. Supervise the preparation of beneficiary contracts. Plan the distribution of Non Food Items (NFIs) in coordination with the TL & SC and logistics staff. 2.      Competencies 1. Professional competencies Generic professional competencies: Minimum of 3 years of relevant work experience with NGOs, charities, humanitarian work or similar organisations Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus Bachelor’s degree in related subject, preferred but not essential National Diploma in Social work or other relevant field Context/ Specific skills, knowledge and experience: Good communication and interpersonal skills Strong organizational and team work skills Very good English language proficiency Solid experience in assessments, surveying and reporting Excellent communication and report writing skills (oral and written) Strong computer skills (Word, Excel, Power point) 2. Behavioral competencies Good cultural awareness and sensitivity Highly approachable, trustworthy and confidential Delivering working tasks in a structured and professional manner, according to a daily activity plan Meeting deadlines Adhering to the NRC standards, policies and guidelines Adapting and coping to change Communicate effectively and respectfully To act respectfully and guide building owners to give clear and accurate description of the household’s current and past situation Make sure that NRC criteria is well communicated to all beneficiaries 3.       Performance Management The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: •             The Job Description •             The Work and Development Plan •             The Mid-term/End-of-trial Period Performance Review Template •             The End-term Performance Review Template •             The NRC Competency Framework