Youth Technical Officer - IT and Online Courses

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 

1. Background:

The NRC Lebanon Youth Programme supports Syrian refugee and vulnerable Lebanese and Palestinian youth (aged 15-30) through provision of a youth holistic package, including of vocational, life skills and language training, and guidance on pathways for further learning while ensuring that Youth become and remain active and engaged members of their communities, while employing a Do No Harm lens in terms of programme assessment and implementation.

NRC will provide access to structured learning and social engagement opportunities for refugee and Lebanese youth. Opportunities will vary according to the diverse educational needs of the youth population, taking into consideration sensitivities of engaging youth and linking where possible and appropriate to opportunities to enter the workforce, return to education, pursue further education and/or for personal, professional and social development.

2. Role and responsibilities

The Youth Technical Officer will be responsible for carrying out technical support activities and liaison with NRC staff and Educators at the Youth Centres in South, Bekaa and North of Lebanon. He/She will be primarily responsible for maintaining high quality IT training courses delivery and make sure that online courses facilitated allow youth to acquire the best out of the courses. The additional focus of the position is to assess and respond to IT and online facilitators development needs at the NRC Youth Centres.

1. Generic responsibilities

1. Ensure adherence and compliance with NRC policies, tools, handbooks and guidelines
2. Ensure capacity building of relevant staff Area Offices and transfer key skills.
3. Follow up on the implementation of the technical activities of the Youth programme and ensure technical quality control and monitoring of project activities.
4. Prepare periodic related reports, advise on best practices, and suggest improvements.
5. Assess, promote and document ideas for technical improvement and further programme development options.
6. Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist.
7. Monitor and document the implementation of project activities done across all area offices.
8. Conduct quality control and provide technical support to implementing partners and/or contactors in coordination with Youth Team Leaders.
9. Ensure that NRC’s related activities are implemented within NRC’s Protection mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action.
10. Ensure that all protection related detected cases are referred to the concerned referral focal point and to the related Protection Coordinator.

2. Specific responsibilities

• Monitor the quality of ICDL classes in NRC Youth Training Centres in South, Bekaa and North in coordination with the Youth team and IT Educators.
• Provide direction, coordinate tasks and give instructions to Educators and relevant programme staff.
• Provide technical input to Educators appraisals
• Develop monthly activity work plans and represent NRC at national level working groups as delegated by the Youth Programme Development Manager
• Act as a focal point for ICDL in regards to accreditation conditions, fees process, and any related procurement.
• Provide support with IT-related issues within the Youth Programme.
• Act as a focal point between Youth Programme and NRC ICT team for site IT technical issues and developments
• Conduct analysis and prepare recommendations on IT programme development (e.g. online learning, advanced ICDL programmes, IT community service ideas), in collaboration with M&E and Youth team members, as requested by Youth Programme management.
• Review potential new IT education projects (e.g. MOOCs, online further Education), and provides detailed recommendations and related SOPs and action plans
• Follow up the IT programmes implementation with relevant partners

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Relevant programme implementation staff (Youth, Education)
• Education Specialist
• Youth teams in area offices
• ICT department
• Support teams, Finance, HR, Admin and Logistics
• Protection staff
• M&E department

3. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following three categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

• Minimum 3 years of experience from working within similar technical expertise area preferably in a humanitarian/recovery context
• Professional experience of provision of IT education
• Experience in technology and technology for programming solutions
• Prior experience and proven capability in training and capacity development
• Fluency in English and Arabic, both written and verbal

Context/specific skills, knowledge and experience:

• Previous experience and contextual understanding of the youth sector and stakeholders in Lebanon
• Capacity to translate theory into practice in programme implementation
• Providing on-the-job coaching

2. Behavioural competencies

• Planning and delivering results
• Working with people
• Analysing
• Coping with Change
• Strategic thinking