IT Support Specialist

• Supports the roll-out of new systems
• Tests new releases of business application
• Installs, configures, loads data into and tune business applications
• Provides end users with the necessary support 
• Escalates unresolved cases to second level of support
• Follows up with external support till a solution is provided and implemented
• Resolves errors in a timely manner
• Keeps track of technological advancements and trends in IT
• Provides IT assistance to employees
• Trains end-users on business applications
• Supports day-to-day operations
• Performs other related duties assigned by the IT Manager

Knowledge, Skills and Competencies 

• Mobile and willing to drive long distances occasionally
• Strong interpersonal skills
• Good communication skills
• Good analytical skills
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Keep attention to detail
• Excellent problem solving and critical thinking skills
• Good organization and time management
• Experience in SAP B1 is a plus