Consultancy: Protection Consultancy ( Service Mapping in Tripoli)

Terms of Reference

Protection Consultancy

Service Mapping for Vulnerable Lebanese Households in Tripoli

1. BACKGROUND

Referrals are a key component of the Temporary Cash Assistance (TCA) project to ensure that identified households can access support services specific to their needs. Referrals for Lebanese households have been a challenge due to the absence of a consolidated service mapping to know what is available and how to refer beyond SDC services. A comprehensive referral pathway already exists for Syrian refugees and uses the standard inter-agency tool used by all protection agencies in Lebanon. Services include healthcare, legal, education, shelter and case management services.  However, there is no equivalent tool to refer Lebanese households.

In June 2019, a mapping of available services for Syrian refugees was conducted by Utopia in the Tripoli +5 area to build on the inter-agency tool. This mapping exercise also included some services for Lebanese households as well however the mapping still needs to be strengthened. The purpose of this consultancy is to build on this service mapping for Lebanese households and to ensure that it provides a comprehensive list of services for women and men, including childcare, safe and female-friendly livelihoods opportunities and case management specializing in Gender based violence (GBV) and health services. Service mapping will be conducted jointly with two SDCs in the coverage area, as well as with Oxfam, Abaad and Utopia. Results will be circulated to relevant sector groups in the North and shared with interested local and international organizations, local authorities (including municipalities), and other organizations concerned with and responding to socio-economic vulnerabilities of Lebanese at the sub-national level. The mapping will be used as a tool to provide referrals to vulnerable Lebanese households by the National Poverty Targeting Program (NPTP) and Social Development Centre (SDC) social workers and by the Utopia protection team as part of the TCA project.

2. OBJECTIVE OF THE ASSIGNMENT

The objective of this assignment is to map out service providers offering available services, with a gender sensitive lens, to vulnerable Lebanese residents in Tripoli area. The end product will be a booklet that can be used by social workers, protection staff and other stakeholders in order to provide referrals to Lebanese households, especially for women. The team will also need to be trained on how to use and update the service mapping. The service mapping aims to collect information on the type of services organizations provide, and contact information of the service providers with their locations and costs associated with the services is also collected.

3. SCOPE OF THE MAPPING ACTIVITY 

Under the supervision of the Project Manager managing Oxfam’s TCA projects funded by Belgium’s Directorate-general Development Cooperation and Humanitarian Aid (DGD), and in close consultation with the Senior Protection Officer, the consultants will carry out the following:

1. 1. Provide a brief inception plan indicating how she plan to implement the following activities and the timeline.
   2. Through consultations and data collection, assess the services provided for Lebanese households in Tripoli to identify specific priorities and gaps for the services provided, building on existing materials generated by Oxfam’s local partner Utopia and services provided by SDCs.
   3. Develop a data base containing all the relevant information about the identified agencies and organizations including their names, where they are located, their geographic coverage, services offered, target group, contact details, possible costs associated with services.
   4. Identify appropriate linkages with referral mechanisms and platforms in North Lebanon for vulnerable Lebanese persons.  
   5. Identify possible collaborative efforts with local stakeholders (such as SDCs, Municipalities, local communities, Basic Assistance and Protection Working Groups) 
   6. Train Oxfam and partner staff on how to use the service mapping and create a plan for updating the information moving forward.

4. OUTCOME AND DELIVERABLES UNDER THE DGD FUNDED PROJECT – OUTCOME 1.2:
   1. Service mapping booklet is created that details services for vulnerable Lebanese households in Tripoli
   2. Stakeholders in the project understand how to use the booklet, have a plan for disseminating the information and can update it on a regular basis. 

5. SERVICE MAPPING PROCESS & ACTIVITIES

The length of the service mapping deliverable shall be completed over a maximum 1 month period.

1. Inception meeting, literature review and planning – capture team expectations, review existing materials, identify gaps, consultant with stakeholders (i.e. working groups) and create an action plan. (1 day)

2. Conduct Key Informant Interviews (KIIs) with local authorities and key service providers for vulnerable Lebanese populations in Tripoli – this work should build on the work conducted by Utopia. Create a database of the information collect in a format that can be updated regularly. Identify multi-sector service providers in the area with a gender lens, including services such as livelihoods, health, and protection. Include locations of service providers, the catchments area, contact details, prices, and schedules. (3 days)

3. Create a user-friendly, gender-sensitive booklet listing the above information. The first draft product must be shared with Oxfam TCA, Protection and Advocacy teams for feedback and approval from the media and communications unit to ensure sensitization of information to be disseminated and visibility is in line with Oxfam and Donor requirements. There will be a minimum of two rounds of revision before the final product is approved.  Support on the graphic design of the booklet will be provided. (1 day)

4. Roll out and train team (including Oxfam, Utopia, Abaad, SDC staff and municipalities) on how to use the booklet within the program and create a plan for updating the information on a regular basis. Additional presentations may be required. (1 day)

Essential

1. A Bachelor’s degree in a relevant discipline such as social science or equivalent experience;
2. 3 years of experience in protection or social work displacement and refugee crisis preferably in T5.
3. Demonstrable understanding of the gender dynamics of service provision.
4. Experience conducting service mapping exercises or creating protection/service mapping products, such as booklets.
5. Good written and spoken Arabic is essential, as well as a good working knowledge of English;

Desirable

1. Experience in building the capacity of the team internally and of external stakeholders;
2. Experience in working and jointly implementing projects involving local authorities and/or organisations as implementing partners.
3. Previous experience in working with Ministry of Social Affairs or National Poverty Targeting Program.
4. Experience in data management and managing small teams to support data collection

Key Attributes

1. Diplomacy, tact and negotiation skills;
2. Good interpersonal, influencing and communication skills;
3. Proven team leadership and ability to work independently as required;
4. Sensitivity to cultural differences, and the ability to work in a wide variety of cultural contexts;
5. Sympathy with the aims and objectives of Oxfam;
6. Commitment to humanitarian principles and action;
7. Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities;
8. Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work;
9. Commitment to undertake Oxfam’s safeguarding training and adherence of relevant policies to ensure all people who come into contact with Oxfam are as safe as possible.