Case Worker

Job Purpose:

The Case Worker will be responsible for implementing activities related to individual case management through home-based approach activities. The Case Worker will be also responsible depending on the grant’s activities to implement Focused Psychosocial Support (FPSS) for groups of children and emotional support sessions for caregivers, targeting vulnerable children and families including refugees, returnees and children in host communities.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

Responsibilities:

Programme implementation/management:

1. Case management of vulnerable children in need of case management:

• Identify, assess, refer (to relevant services) and follow-up on at-risk children and families (Case Management) including confidential documentation.
• Provide specific support to vulnerable children by providing alternative care
• Support the identification of out-of-school children, children victims of violence, Worst Forms of Child Labor, Unaccompanied and Separated children through regular home visits to the child and the family, developing a work-plan and a safety plan with the child.
• Conduct regular visits to communities and Child Friendly Spaces (CFS) to work with facilitators, outreach volunteers and animators on the identification and referral of at risk-children.
• Provide information on existing social services and how to access them.
• Maintain files, registers, computer databases and records in paper or electronic format.
• Work across different contexts, including local communities, informal settlements, community spaces etc., with a particular focus on outreach work and support in identification, referral and case management of the most vulnerable children (in line with organizational strategy)
• Participate in weekly case management and coordination meetings.
• Provide cash according to internal guidelines and needs
• Provide timely feedbacks and report to the line manager (including challenges, success stories, case load, implemented outreach activities and awareness sessions) on weekly and monthly bases
• Confidentially document (physical filings, soft documents and reports, CPIMS)

2. Provide specialized PSS for children and caregivers and training to relevant stakeholder:

• Provide Focused Psychosocial Support (FPSS) for vulnerable children as group sessions using appropriate curriculums.
• Implement sometimes support sessions for caregivers especially on communication, stress relief, and dealing with problem.

3. Work across different contexts, including local communities, informal settlements, community spaces etc. with a particular focus on outreach work and support in identification of the most vulnerable children (in line with organizational strategy).

Team management and capacity building

• Work closely with other sectors/ partners to ensure capacity of identification and referral skills
• Submit reports weekly reports concerning implemented outreach activities, case load and related challenged
• Work as a member of a team ensuring fluid communication of relevant information in order to make sure that work with individual cases is of quality

External relationships/Representation

• Close coordination with other CP actors as needed to ensure appropriate implementation of activities in line with national policies, procedures and standards.

General

• Ensure a strict adherence to the principles of child protection and child safeguarding at all times, including respect for confidentiality and always acting in the best interests of the child
• Comply with PARD’s policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
• In agreement with the line manager, perform other required duties within reason when needed (in line with skills and experience)

BEHAVIOURS (Values in Practice)

Accountability:

• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling PARD’s values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• widely shares their personal vision for PARD, engages and motivates others
• Future orientated, thinks strategically and on a global scale.

Collaboration:

• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• values diversity, sees it as a source of competitive strength

• Approachable, good listener, easy to talk to.

Creativity:

• develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• honest, encourages openness and transparency; demonstrates highest levels of integrity

Requirements

Qualifications 

• BA in social work, social sciences or other related fields.
• Ability to write and submit weekly and monthly reports, develop schedules and collect data
• Understanding of social welfare systems and child protection mechanisms

Experience and skills

Essential

• Experience in working with at-risk children and families, experience in case management in the emergency response.
• Ability to work under pressure and willingness to work flexible hours in the event of major emergencies, with good time management skills
• Fluency in written and spoken Arabic (essential)

Desirable

• Experience in working with CPIMS systems for data management
• Experience in community mobilization and conducting outreach activities
• Good written and spoken English or French
• Commitment to and understanding of PARD’s aims, values and principles including rights-based approaches
• Self-initiator, with good team spirit, and creative in setting out realistic case plans