Case Worker

Première Urgence - Aide Médicale Internationale (PU-AMI) is a non-profit, non-political and non religious humanitarian NGO. Its objective is to provide a comprehensive response, in line with humanitarian principles and applying both needs based and rights based approaches, to conflict affected populations. PU-AMI promotes humanitarian access and dialogue with all components of the civil society and reinforces the capacity of each vulnerable community (refugees, vulnerable host community) to become self-reliant and resilient, by responding to immediate needs and strengthening their socio-economic empowerment.

Today, PU-AMI is intervening in 22 countries in Africa, the Near East, Caucasus, Asia and the Caribbean to cover the needs of populations affected by conflict, natural disasters or economic crises.

PU-AMI in Lebanon has been implementing emergency and recovery projects in Water, Sanitation and Hygiene, in Shelter Rehabilitation, Health, Protection and in Livelihood Recovery sectors.

SUPERVISION

UNDER THE DIRECT SUPERVISION OF

Protection Technical Advisor

UNDER THE TECHNICAL SUPERVISION

Protection Technical Advisor

or/and Protection Specialist and Protection Coordinator

UNDER THE OVERALL SUPERVISION

Field Coordinator

IN SUPERVISION OF

None

OVERALL MISSION

1- GENERAL OBJECTIVE

Under the direct supervision of the Protection Technical Advisor, the Case Worker (CW) is responsible to provide Case Management (CM) services to Persons with Specific Needs (PwSN) at risk and to vulnerable persons at heightened risk.

Through the CM process, the CW will aim to respond to persons of concern’s (PoC) immediate needs, but also to strengthen their resilience and to support the adoption of positive coping mechanisms, allowing them to access their rights in the zone of intervention.

2- RESPONSABILITIES AND TASKS

ROLE AND RESPONSIBILITIES

Upon identification, the Case Worker focuses on supporting PwSN at medium and high risk through Case Management services. The CW conducts comprehensive assessments through household visits and interviews to identify the needs of PoC, their protection concerns, but also their strengths and capacities. Based on the assessments’ findings, the CW develops with the PoC an action plan. The CW is in charge of following up the implementation of the action plan and conduct regular monitoring. As part of the action plan, the CW can conduct awareness sessions, provide PSS to the PoC, conduct referrals internally to other PU-AMI services or externally to other organizations, and request Protection Cash Assistance according to the PoC’s needs. The CW also participates to the activities at community level in order to support Social Worker (SW) and to identify cases.

Based on the context and in case of emergency, the CW is deployed to PU-AMI Covid-19 emergency response and collaborate with the health team

SPECIFIC OBJECTIVE AND LINKED ACTIVITIES

1. IDENTIFICATION OF THE MOST VULNERABLE AND AT RISK INDIVIDUALS AND HOUSEHOLDS

4. Organize outreach activities and field visits in the different locations of the area of intervention;
5. Conduct initial assessments in order to identify the persons with specific needs/or extremely vulnerable persons who require individual case management;
6. Join field teams from other departments (i.e. Shelter, Health, Protection, MEAL, Livelihoods) during their field visits in order to support safe identification and referral;

2. SOCIAL COUNSELLING and CASE MANAGEMENT

4. Provide counselling services to Persons of Concern and inform them of the services provided by PU-AMI;
5. Conduct home visits to assess the needs of persons of concerns, taking into consideration environmental, social and emotional factors that might affect the well-being of the individual and their family;
6. Develop with the Persons of Concern specific action plans, in order to respond to immediate needs, but also to strengthen PoC’s resilience and to support the adoption of positive coping mechanisms;
7. Fill specific forms for assessments and case management tracking and ensure confidentiality, accuracy and timeliness under the supervision of the Protection Technical Advisor (PTA);
8. Refer cases to internal and external relevant services based on needs and upon consent, in collaboration with the Referral Officers, and follow up on the service provision;
9. Provide awareness sessions to the PoCs and their family members whenever needed;
10. Conduct follow up with the PoCs and update regularly the case plan according to the actions accomplished and the new ones needed;
11. Regularly attend case management meetings at base level;
12. Report to the PTA on complex cases for final approval on the needed intervention and actions to be taken;
13. Coordinate with other NGOs and actors in the region in order to provide assistance to the PoCs and avoid any duplication in services;
14. Close CM files when no further action is required and/or all the specific needs are met;
15. Promote the resilience and empowerment by ensuring PoC’s full participation to the CM process;
16. Ensure the safety and respect of PoC and their effective inclusion in all activities, in addition to the confidentiality of their information and their rights to access services without any discrimination.

3. REQUEST AND FOLLOW UP ON CASH ASSISTANCE

4. Request Emergency Cash Assistance and Recurrent Protection Cash Assistance upon identification of an urgent need of financial support to overcome a shock or protection concern;
5. Refer cases to UNHCR Protection Cash Assistance programme based on the needs and eligibility;
6. Upon selection, ensure a proper follow up on the use of Cash Assistance.

4. DEPLOYMENT TO EMERGENCY RESPONSE

4. In case of emergency (i.e. related to climate events, COVID-19 pandemic, etc.), be quickly deployable to provide timely support to the households and individuals impacted and refer them to relevant services;
5. Participate to sensitization activities at community level, in coordination with the Social Worker, Community and the Health team, on protection issues but also on COVID-19 related precautions measures.

5. COORDINATION WITH INTERNAL AND EXTERNAL ACTORS

4. Organize and attend case conferences and other coordination meetings in collaboration with the Protection Technical Advisor;
5. Support Social Workers in the organization and implementation of community-based activities as per the request of the Protection Technical Advisor;
6. Regularly coordinate with the Referral Officers and actively contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area of implementation;
7. Participate in trainings, case conferences and meetings in coordination with the Protection Technical Advisor.

6. REPORTING

4. Provide monthly & Quarterly reports to the line manager (i.e. tracking sheets, narrative reports, etc.);
5. Share information on field-level successes and challenges with the line manager;
6. Report on progress of protection activities to the line manager;
7. Report on any trend related to protection and propose adaptation measures.

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

QUALIFICATIONS

MANDATORY REQUIREMENTS

• Language skills: Fluent in Arabic and good command of English (speaking, reading, writing)
• Education degree: Social Sciences License or equivalent diploma
• Work experience: 2 years, preferably with NGOs
• Knowledge and skills:
• Knowledge of CM process, principles and standards
• Contextual awareness
• Highly empathic in dealing with beneficiaries
• Solution oriented mindset
• Knowledge of archiving system and case management info management
• Computer skills: Good command of Word and Excel
• Other:
• Excellent knowledge of Protection principles and of PSEA
• Excellent communication skills, including active listening
• Good analytical skills
• Teamwork
• Good organizational skills
• Respect of professional confidentiality
• Patience

ASSETS

• Interests: Work in humanitarian context.
• Transversals skills
• Conflict resolution and diplomacy experience
• Good understanding of the local context
• Reliability
• Ability to take initiative to deal with difficulties encountered in daily work
• Capacity to work in a multidisciplinary and multicultural team
• Ability to adapt or change priorities according to changing situation within the mission or organization itself
• Ability to analyze and suggest improvements of the activities
• Well organized and hard worker
• Able to manage stress and pressure
• Ability to remain neutral and put interest of beneficiary population first