Clerk Officer

Project background information   Première Urgence - Aide Médicale Internationale (PU-AMI) is a non-profit, non-political and non-religious humanitarian NGO. Its objective is to bring about a global response to the basic needs of populations suffering from acute humanitarian crisis and to allow them to recover their autonomy and dignity. Today, PU-AMI is intervening in 19 countries in Africa, the Near East, Caucasus, Asia and the Caribbean to cover the needs of populations affected by conflict, natural disasters or economic crises. PU-AMI has been active in Lebanon since 2001 implementing emergency and recovery projects in Water, Sanitation and Hygiene, in Shelter Rehabilitation and in Livelihood Recovery sectors. PU-AMI is launching several projects in support of the areas affected by Syrian refugees’ influx in Beirut, Mount Lebanon (El Matn, Baabda, Aley and Chouf Districts) and South (Saida District) Governorates. The project includes shelter rehabilitation works, sanitation activities, community services and food vouchers distributions. These projects are funded by the Humanitarian Aid and Civil protection department of the European Commission (ECHO), the United Nations High Committee for Refugees (UNHCR) and the World Food Program (WFP).   Objectives   The Clerk Officer is responsible for receiving the calls of the hotline and the office line. He / She is also responsible for the correct and timely computerization of all data collected at field level by the project staff. He / She participates in the design and improvement of the data entry tools at base level.     Tasks and Responsibilities Receptionist Answer the hotline calls. Be able to carefully and patiently answer to each call, remain professional and constant in his/her welcoming attitude. Answer the office main line calls. Analyze each case to provide the callers with the relevant information or refer them to the staff in charge when needed. Communicate the case to the relevant person in charge in a synthetic and coherent way. Fill the Refugees Cases Logbook with accurate data on a daily basis. Welcome all guests visiting the office with a professional attitude. Know and update the internal and external contact lists, when relevant. Keep maintaining a high level of knowledge of PU-AMI’s ongoing activities.   Clerk / Data Entry Officer Participate in the design of a database for the Needs Assessment Study Key in all data gathered in the field by the field officers Translate data from Arabic into English (if the need be) Enforce the correct archiving of the documents Support the project managers with the basic data analysis in preparation of the final report Enter and manage data regarding all projects implemented in the area Support the data entry activities directly on the field (distributions site) when requested Attend meetings in order to write minutes when requested Implement any other task when requested.