Direct Food Assistance 'DFA' Field Officer

1. Activities implementation
- To participate in preparation of sites and distributions of E-cards, completing various tasks as
requested by team leader
- To be in daily contact with the beneficiaries, listen to their needs and problems and refer to team
leaders as needed for answers
- To report any complaints, issues, questions of beneficiaries to relevant resource person (team
leader, help desk, complaint mechanism)
- To visit and monitor Lebanon Post Offices as per activity planning
- To support and train Lebanon Post staffs during validation exercises
- To support other staff and departments of PU-AMI in activity implementation as requested
- In relation to PU-AMI hotline mechanism, ensure the case follow-up with the beneficiaries by
phone, and report correctly in the database the needed follow up action.

2. Assessment and reporting
- To participate in various assessment and satisfaction surveys in the field of food security and
livelihoods
- To participate in various monitoring activities included in the project:
Food Security Outcome Monitoring survey, shops monitoring, household process monitoring, focus group
discussions, etc.
- To report everyday problems to the project team leader
- To guarantee needed referrals are fulfilled following PU-AMI mechanism
- To support other staff and departments of PU-AMI in data collection as requested
- To participate in the improvement of the implementation methodology highlighting not efficient
process, and proposing to the direct line manager improvements

3. Communication & Follow-up
- To participate in the distribution on site and respond to beneficiaries’ queries with good
knowledge of relevant information
- To follow up on card activation lists and double checking lists before submitting to the IM Officer
- To communicate with other PU-AMI department to ensure best practices and coordination
4. Internal and external reporting
- To contribute within weekly unit meetings including accurate reporting on success and challenges;
- When needed and requested from the manager, to clean the data that is collected each day;
- To provide reports as needed or requested by team leader;
- To identify and refer to the manager any vulnerable case that can be referred externally/internally.
The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the
project needs.

MANDATORY REQUIREMENTS

•  Language skills: Fluent in and Arabic (reading, writing, speaking), good level in English
• Education degree: Baccalaureate / On-site training in social work, relief work or related fields
• Work experience: 1 year experience in a similar position (NGOs/private companies) in a social work/humanitarian context
• Computer skills: Basic computer skills, knowledgeable with MS Office suite
• Other:

- Valid driving licence (1 year minimum)

- Intermediate knowledge in humanitarian and social work, and relief operations

- Good knowledge of Beirut and Mount Lebanon area, willing to travel a lot locally and valid driving
license

ASSETS

• Interest: Work in relief, interest for social issues
• Transversal skills

- Strong motivation to help people in need

- Conflict resolution and diplomacy experience

- Ability to take initiative to deal with difficulties encountered in daily work

- Capacity to work in an multidisciplinary and multicultural team

- Well organized and hard worker

- Able to manage stress and pressure

- Able to check information, logical

- Neutral