Health Field Officer

1- GENERAL OBJECTIVE

Under the direct supervision of the Health Team Manager, the Health Field Officer (HFO) is responsible for overseeing, monitoring, and supporting the implementation of PU-AMI health interventions in supported health facilities. The HFO ensures the quality, compliance, and effectiveness of program activities through administrative, managerial, and targeted technical oversight, including referral systems, Birth Cash Assistance, Performance-Based Financing, and other priority health activities. The position also contributes to monitoring beneficiaries’ health status, data collection and reporting, and coordination with facility teams and internal departments, in line with PU-AMI’s Health Intervention Strategy and donor requirements within the assigned catchment areas.

2- RESPONSIBILITIES AND TASKS

1. ENSURE PROPER IMPLEMENTATION OF ACTIVITIES IN SUPPORTED PU-AMI HEALTH FACLITIES

• Lead and oversee the implementation of referral systems between the community and supported facilities, including internal and external referrals, ensuring proper follow-up through established tracking systems and regular coordination with multidisciplinary and community teams.
• Validate, based on sample size, laboratory and imaging tests requested by physicians (General Practitioners, Gynecologists/Obstetricians, Pediatricians), in line with program criteria, clinical guidelines, and rational use of services, while maintaining close coordination with the Medical Advisor to address medical complaints or requests related to service utilization.
• Conduct regular field visits to supported facilities and beneficiaries to monitor program implementation, assess service quality, verify beneficiary eligibility, ensure patient satisfaction, and follow up on identified needs.
• Monitor the correct implementation of referral and follow-up systems through routine supervision and discussions with facility teams, ensuring accurate documentation and file management on PHENICS and in hard copy, in coordination with the Information Management, HIS, and MEAL teams.
• Create a referral mechanism and network between different health care facilities where and when needed.
• Ensure strict compliance with confidentiality, privacy, and data protection standards during service provision, data collection, documentation, and patient follow-up, and provide guidance on patient flow management, privacy measures, and security of patient files.
• Ensure compliance with Memoranda of Understanding (MoUs), including collection, verification, and submission of all required administrative, financial, and technical documentation such as invoices, attendance sheets, opening hours, consultation timing, and appropriate use of allocated funds.
• Ensure compliance and accuracy of the patient file before approving the financial payments.
• Support Quality Assurance activities through routine monitoring, technical assessments, compliance checklists, and close collaboration with the Quality Assurance Advisor, and provide structured feedback to facility Directors on opportunities to improve service delivery and adherence to standards.
• Coordinate closely with facility management and staff to organize health campaigns, round-table discussions, distributions of kits and non-medical items, and other planned activities, while promoting adherence of facility staff to their assigned roles and responsibilities in line with approved job descriptions.
• Maintain close collaboration with pharmacists and other facility focal points to ensure continuity of care and the smooth implementation of pharmacy-related activities, escalating follow-up actions when support is required.
• Lead the dissemination and orientation on referral systems and procedures to supported facilities, in coordination with community and team management structures.
• Collect, analyze, and report data related to referrals, service provision, infectious diseases, and program indicators; contribute to data cleaning, trend analysis, and preparation of monthly, quarterly, and ad-hoc reports.
• Complete Performance-Based Financing (PBF) reports, compliance checklists, assessments, and action plans; collect and submit PBF receipts and supporting documents for review and approval.
• Oversee distributions, finalize tracking sheets, complete donation receipts, and prepare donation letters for medical and non-medical items provided to facilities or beneficiaries.
• Conduct community- and facility-based assessments, including health needs assessments and impact surveys, in coordination with the MEAL Department, and identify existing clinical management practices and areas for improvement based on operational and quality findings.
• Identify, report, and escalate challenges, risks, delays, and operational gaps to the Team Manager and Programs Manager, support implementation of corrective measures, participate in coordination meetings as required, and perform any other related tasks necessary to improve the quality, effectiveness, and continuity of program implementation.
• Monitor the patient exit interview and make sure that the beneficiaries have the space to report any challenges.

2. TEAM MANAGEMENT & CAPACITY BUILDING

• Support the midwives in identifying the eligible cases for BCA and referring the cases to the Midwives.
• Support the care coordinators in supported facilities.
• Support the facility staff responsible for the project activities.

3. LOGISTIC & ADMINISTRATION

• Comply with all logistics and administrative rules, procedures and processes and ensure the timely supply of all logistics needs for the successful implementation of the program.
• Help in inventory checking
• Contribute to the logistics and financial planning of daily intervention schedules. 
• Ensure the follow-up and the proper use of material and tools. 
• Manage the supply of material to the work site, in collaboration with the logistics department and pharmacist  
• Collecting all facility needed documents related to the physicians, staff, internal contracts (medical license, diplomas ....), and archiving. 

4. REPORTING & DATA COLLECTION

• Collect and report generated data related to the provision of the programs in supported facilities.
• Follow-up on the data execution at facility level to ensure accurate data generation.
• Be responsible for compiling and reporting to the director the data on a weekly, monthly, quarterly and annual basis and/or upon request.
• Report on project’s targets and progress by following up on Internal trackers
• Conduct trend analysis to generate new insights and information related to access of beneficiaries to supported healthcare facilities.
• Check the files on PHENICS and ensure that all documents are uploaded and available on the system.
• Follow up the extract on weekly basis to ensure that all data is available.
• Conduct discharge survey on beneficiaries' satisfaction in hospital settings including Emergency (ER), Birth-Cash Assistance (BCA), and in-hospital
• Contribute to the financial report of the assigned facilities and ensure their quality. 
• Report any challenges and mitigation measures to the line manager, in narrative form, accordingly

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs

3- PRIORITIES OF THE DEPARTMENT

• Ensure the facilities’ agreements are respected and collect feedback from the community.
• Provide continuous feedback to the staff and line manager on challenges, lessons learnt for continuous improvement on better health care at community level.
• Provide guidance to beneficiaries and ensure smooth implementation of the project’s component.
• Coordinate with the beneficiaries and guide them to the hospital level to ensure they are receiving the proper service
• Training the PHCCs on blended models
• Ensure that the area-based approach is respected among supported and non-supported PUI facilities, and ensure the referral mechanism is done accordingly

4- MANDATORY REQUIREMENTS:

• Language skills: Fluent in English and Arabic
• Education degree: Bachelor University degree in Health-related majors and/or Education.
• Work experience: Previous experience working in NGOs in health programs and/or community health.
• Knowledge and skills:

• Experience in financial calculations and reporting.
• Excellent experience in conducting training courses and monitoring teams.
• Experience in providing educational & awareness sessions – experience in health-related topics is a plus.
• Experience in supervising Volunteers is an asset.
• Good knowledge of Lebanon governorates geography, willing to travel a lot locally.
• Excellent communication (especially in public) and diplomacy skills to manage relationships in potentially tense situations.
• Literacy in reporting, experience in conducting surveys.

• Computer skills: Excellent knowledge of the MS office software including Word, Excel, Outlook
• Other: Valid driving license (1-year minimum)

5- ASSETS:

• Interests:
• Work in relief, interest for social issues.
• Transversals skills:

• Strong motivation to help people in need
• Conflict resolution and diplomacy experience
• Ability to adapt or change priorities according to the changing situation within a mission or the organization itself
• Understanding of the political situation in the area
• Ability to analyze and suggest improvements of the activities
• Well organized and hard worker
• Able to manage stress and pressure
• Understanding of the context of the area
• Reliability
• Neutrality

PUI-AMI Employment Conditions and Benefits:

Status: A Fixed-Term Contract 

40-hour work week from Monday to Friday.

Location: Baalbek Hermel Governorates

Travel Required: Regular field visits to support projects at short notice, including in Baalbek Hermel Governorates

Monthly Gross Income:  1676 USD based on PU-AMIs internal salary scale. PU-AMI deducts income tax and automatically registers employees to NSSF

Seniority Allowance of +2% monthly increase of your basic salary after 1st year of employment. Seniority allowance is gradual and grows of +2% every year.  

Insurance Medical Insurance class B for employee and spouse.

Life Insurance

Maternity leave of 100 days

Paternity leave of 5 days

Paid Leaves Policy: 24 days of paid leaves per year

3 paid Sick Child Leaves per year for employees with children

Eutelmed Psychosocial service available 24/7 in both Arabic and English

Other allowances that are extra?

Opportunities for career progression and transparent internal recruitment system

Internal trainings and capacity development opportunities

Staff wellbeing and inclusion activities​​​​​​​

Our Commitments

PU-AMI sees diversity of nationalities, genders, beliefs, profiles and statuses among its employees as a major asset for its humanitarian action and therefore compels itself to the strict observance of the principle of non-discrimination throughout its recruitment process.  

PU-AMI applies a policy of zero tolerance towards exploitation, sexual abuse and mistreatment, in all its forms, of men, women, children and all vulnerable persons. It engages all its staff to promote, disseminate and respect the principles set out in its ethical framework.