Program Officer

Overall Objective

The Program Officer is responsible for supporting the implementation of Health programs by providing coordination, administrative, and compliance follow-up, under the supervision of the Health Program Manager and in line with organizational procedures and donor requirements.

Tasks and responsibilities

The Program Officer contributes to program implementation through operational and coordination support and does not hold decision-making responsibility over program strategy, technical design, or budget ownership.

- Program Coordination and Contractual Follow-up: Ensures effective coordination and follow-up of program-related contracts and agreements with supported facilities and service providers, in close collaboration with internal departments and external partners.

- Administrative, Financial, and Compliance Support: Supports the Health Program in administrative, financial, and compliance-related processes by ensuring accurate documentation, timely follow-up, and alignment with internal procedures and donor requirements.

- Reporting, Documentation, and Information Management: Ensures proper collection, organization, and archiving of program documentation and Means of Verification (MOV) and supports reporting processes in coordination with relevant teams.

- Field Follow-up and Operational Support: Supports field-level follow-up and operational implementation through periodic visits, coordination with facilities, and identification of challenges requiring corrective actions.

  - Emergency Preparedness and Response Support: Supports emergency preparedness and response activities by ensuring timely administrative, contractual, and documentation follow-up during rapid scale-up or emergency interventions.

Specific objectives and linked activities

1- To ensure effective program coordination and contractual follow-up

- Collects, reviews, and follows up on vetting and contractual documentation for supported facilities and service providers.

- Prepares and follows up on contracts, amendments, and related documentation in coordination with Compliance and Finance departments.

- Tracks contract status, validity periods, and required follow-up actions.

- Liaises with internal departments to ensure timely processing and validation of contracts.

- Follows up with external partners on contractual and administrative requirements.

2- To support administrative, financial, and compliance processes

- Follows up on the submission and completeness of financial reports, invoices, and supporting documents.

- Coordinates with Finance to ensure alignment between program activities and financial documentation.

- Supports compliance with internal procedures and donor requirements. Flags delays, inconsistencies, or risks to the Health Program Manager.

- Contributes to audit and donor review preparation as requested.

3- To ensure effective reporting, documentation, and information management

- Collects, checks, and archives program documentation and Means of Verification.

- Uploads and organizes documents on internal platforms as required.

- Coordinates with the HIS team to ensure consistency between data reporting and documentation.

- Supports consolidation of input for internal and donor reporting.

- Maintains updated tracking tools related to documentation.

4- To support field follow-up and operational implementation

- Conducts field visits to supported facilities to follow up on documentation, contracts, and payment-related issues.

- Maintains regular communication with the supported facilities on administrative and operational matters.

- Identifies operational bottlenecks and proposes corrective actions in coordination with the Health Program Manager.

- Provides routine operational support to the Health team as required.

5- To support emergency preparedness and response activities

- Supports rapid preparation and follow-up of contracts and documentation during emergency responses.

- Tracks emergency-related expenditures, commitments, and supporting documents.

- Coordinates with internal teams to ensure timely implementation under emergency timelines.

- Supports documentation and MoVs collection for emergency and surge activities.

- Contributes to post-emergency reporting and lessons learned as requested.

Required Profile

Bachelor’s degree in Business Administration or NGO Management.

Training:

• Training or coursework in NGO Program Support, including planning, implementation follow-up, reporting, and close-out of projects.
• Training related to administrative, financial, or compliance procedures in NGOs, including documentation requirements, internal controls, and coordination with support departments.

Professional Experiencesfile

Minimum 2 years of professional experience in an international or national NGO.

Proven experience in program support, coordination, implementation follow-up, administrative follow-up, or compliance-related functions.

Demonstrated experience working under a Program Manager, supporting implementation.

Experience supporting health or multi-sector programs in an operational or coordination capacity.

Experience working with contracts, documentation, reporting, or donor compliance requirements.

.Knowledge and Skills

Strong organizational and coordination skills.

Good understanding of NGO administrative and compliance procedures.

Ability to support program implementation through documentation management, tracking, and follow-up.

Strong attention to detail and ability to manage multiple priorities simultaneously.

Good analytical and problem-solving skills.

Effective communication skills and ability to liaise with internal teams and external partners.

Ability to work under supervision while demonstrating autonomy in task management.

Ability to adapt to changing priorities and work under pressure, particularly during peak or emergency periods.

Basic understanding of health program environments (PHCCs, PSUs, hospitals) without requiring clinical expertise.

Experience in information management, reporting tools, or tracking systems.

Languages

Arabic and English: fluent (spoken and written).

Software

Proficient use of MS Office (Word, Excel, Outlook).

Ability to use tracking tools, shared databases, and online platforms.

Experience with information management systems or NGO reporting platforms.

Familiarity with SharePoint, Google Workspace, or similar collaborative tools.

Required Personal Characteristics (fitting into the team, suitability for the job and assignment)

Ability to work independently with a proactive and responsible approach.

Strong sense of organization, reliability, and confidentiality.

Ability to manage priorities and a varied workload effectively.

Resilience to stress and ability to work under pressure.

Diplomacy, professionalism, and good interpersonal skills.

Strong Communication skills.

Strong commitment to humanitarian principles.

Ability to work collaboratively within a team and across departments.

Flexibility and adaptability to evolving program needs and emergency contexts.

Ability to integrate into the local environment, considering political, economic, and contextual sensitivities.

PUI-AMI Employment Conditions and Benefits: 

Status: A Fixed-Term Contract  

40-hour work week from Monday to Friday. 

Monthly Gross Income:   1676 USD based on PU-AMIs internal salary scale. PU-AMI deducts income tax and automaticaly registers employees to NSSF  

Seniority Allowance of +2% monthly increase of your basic salary after 1st year of employment. Seniority allowance is gradual and grows of +2% every year.   

Insurance Medical Insurance class B for employee and spouse with a possibility to upgrade to class A based on employees contributions. 

Life Insurance 

Workmen Accident Compensation Insurance  

Maternity leave of 100 consecutif days 

Paternity leave of 5 working days 

Paid Leaves Policy: 24 days of paid leaves per year 

3 paid Sick Child Leaves per year for employees with children 

Opportunities for career progression and transparent internal recruitment system 

Internal trainings and capacity development opportunities 

Staff wellbeing and inclusion activities 

Our Commitments 

PU-AMI sees diversity of nationalities, genders, beliefs, profiles and statuses among its employees as a major asset for its humanitarian action and therefore compels itself to the strict observance of the principle of non-discrimination throughout its recruitment process.   

PU-AMI applies a policy of zero tolerance towards exploitation, sexual abuse and mistreatment, in all its forms, of men, women, children and all vulnerable persons. It engages all its staff to promote, disseminate and respect the principles set out in its ethical framework.