Protection Clerk

Première Urgence - Aide Médicale Internationale (PU-AMI) is a non-profit, non-political and non religious humanitarian NGO. Its objective is to bring about a global response to the basic needs of populations suffering from acute humanitarian crisis and to allow them to recover their autonomy and dignity. In close respect to humanitarian principles, PU-AMI promotes humanitarian access and dialogue with all components of the civil society in Lebanon, and delivers assistance based on the needs, regardless of religion, politics and ethnic matters. 

Today, PU-AMI is intervening in 21 countries in Africa, the Near East, Caucasus, Asia and the Caribbean to cover the needs of populations affected by conflict, natural disasters or economic crises.

PU-AMI in Lebanon has been implementing emergency and recovery projects in Water, Sanitation and Hygiene, in Shelter Rehabilitation, Health and in Livelihood Recovery sectors.

Role and Responsibilities                  

       Receptionist

• Answer the calls received through the hotline calls and the office main line;
• Guide and welcome visitors in the office based on visits’ planning;
• Provide audience and visitors with relevant information and with a professional attitude;
• Coordinate office visits with other departments when needed;
• Know and update the internal and external contact lists.

         Data Entry

• Keep record of calls and claims received through the hotline calls, the office main line and office visits;
• Translate data from Arabic to English and from English to Arabic (if needed);
• Ensure timely and correct data entry of the Phone/Visits logbook in the database;
• Support data entry activities when requested;
• Scan documents when needed and deliver it to the corresponding employee(s);
• Support the PBA PM with the data analysis and the follow up on cases of the Protection Database.

      Protection case management

• Assess the accuracy of the claim based on short technical assessment;
• Prioritize cases based on short technical assessment and vulnerability assessment;
• Refer externally the cases to relevant organizations when needed;
• Refer internally the cases to relevant department when needed;
• Support the Protection and Basic Assistance Manager in the follow up of the protection cases.

Mandatory requirements

-  Language skills: Fluent in English and Arabic, (speaking/reading/writing).

-  Education degree: University degree or Technical diploma in a Social Sciences, Protection field.

-  Work experience: Experience in NGOs working in Protection project.

-  Knowledge and skills: Acquaintance with INGO' rules, procedures and regulations

-  Computer skills:

-          Excellent knowledge of Word, Excel and Access (Data Manipulation and Report generation)

-          Very Good Typing Skills

-  Other:

Assets

-  Interests: Work in relief, interest for refugees issues

-  Transversals skills: Honest and committed

-          A strong sense of confidentiality and discretion

-          Reliable, rigorous and well organized

-          Able to manage priorities, take initiatives and work without constant supervision.