Protection Technical Advisor

1. GENERAL OBJECTIVE

Under the direct and technical supervision of the Protection Specialist, the Protection Technical Advisor is in charge of overviewing the case management activities conducted at base level, ensuring that quality standards are met and providing guidance and capacity building to Social Workers in the base and other Field Officers when relevant. The Protection Technical Advisor is in charge of the good functioning of the Referral system at base level. The Protection Technical Advisor also contributes to the design and implementation of Life Skills, PSS and Community based activities.

The Protection Technical Advisor position’s major objectives are to properly achieve the following global tasks:

- Provide technical inputs for the case management activities conducted on the base level, including safe identification and referral, development of a case action/care plan, case closure and case transfer.

- Provide guidance and support to Social Workers when dealing with complex cases;

- Provide guidance and support on the life skills and individual psychosocial support activities;

- Monitor the referral mechanisms at base level;

- Support field staff (Social Workers, Inclusion Social Workers, Field Officers, Referral Officers) and other teams on specific protection issues to develop good practices and acquire skills and knowledge.

      2. RESPONSABILITIES AND TASKS

SPECIFIC OBJECTIVES AND LINKED ACTIVITIES

 

     1. CASE MANAGEMENT TECHNICAL GUIDANCE, SUPPORT and QUALITY MONITORING 

- Provide Social Workers with technical guidance and support, based on PU-AMI SOPs and international standards, and share good practices;

- Conduct on-the-job coaching by undertaking field visits and providing feedback;

- Advise on protection cases and participate to the case management process by systematically discussing key steps with Social Workers;

- Liaise with partners and organize case conferences for complex cases on the governorate level, when needed and relevant;

- Advise on case prioritization and participate to assistance’s selection process, notably of Emergency Cash Assistance, assistive devices, cash for delivery, etc.., to ensure due attention if given to vulnerability criteria and protection risks’ exposure;

- Organize regular sessions to gather Social Workers and/or Referral Officers to enhance collaboration and strenghten the referral mechanism on the governorate level;

- Collaborate with field staff management (Project Managers and Inclusion and Community Health Team Managers) to ensure smooth collaboration and support of the concerned staff: Social Workers, Inclusion Social Workers who are working with the Health teams, Protection and Community Field Officers);

- Ensure and monitor the correct documentation of cases, through review of the files and the database

- Ensure the information sharing protocols of PU-AMI are respected and make sure information are protected and adequately managed;

- Review the caseload of social workers and make sure challenges are shared with relevant management positions;

- Ensure best practices, good communication and PFA/PSS provision when supporting cases;

- Analyze and report on the identified trends in the governorate level.    

2. REFERRAL SYSTEM

- Ensure the good functioning of the referral system by supporting the Referral units at base level and rolling out PUI Referral SOPs

- Overview the functioning of 2 helplines managed by the Referral Officers

- Promote referral best practices between departments and with partners, build internal capacities on referrals

- Compile the referral data, monitor the referral trends and review the RO report on a monthly basis

3. CONTRIBUTION TO OTHER ACTIVITIES: LIFE SKILLS, COMMUNITY BASED ACTIVITIES, CASH FOR RENT

- Participate to the design of the life skills program implemented by PU-AMI staff, support and monitor its implementation;

- Participate to the design and implementation of community based protection activities led by outreach volunteers (awareness raising sessions, community led initiatives, trainings to key community members);

-  Contribute to the provision of a comprehensive response to households and individuals supported by PU-AMI (i.e. by Cash for rent).

4. CAPACITY BUILDING 

-  Assist the Protection Specialist and Protection Coordinator in developing capacity building plan to the Social Workers, OVs and other staff;

- Participate in enhancing the capacity of the social workers to provided individual psychosocial support individuals involved in the case management process;

- Participate in enhancing the capacity of PU-AMI field teams to safely identify and refer cases for adequate services.  

5. HR and TEAM MANAGEMENT

- Supervise and manage Referral Officers, including daily management, capacity development, performance appraisal;

- Provide support, technical guidance and on the job coaching to staff under supervision;

- In collaboration with the HR department, participate to recruitment process(es) of Protection staff (shortlisting resumes, correcting tests, conducting interviews, etc.).

- Brief newly recruited personnel under his/her management on their roles and responsibilities;

- Ensure the adherence of his/her subordinates to all PU-AMI’s policies, rules and regulations;

- Ensure the respect and implementation of HR procedures in accordance with PU-AMI’s Policies and Guidelines (i.e. daily management, disciplinary procedures, performance appraisals, leaves management, trainings and capacity building, etc.) in collaboration with the Human Resources department and Protection Specialist;

-  Monitor and provide objective feedback related to the performance of the staff under his/her supervision (including staff performance appraisals) to promote professional development;

- Solve team conflicts and ensure team building and discipline.

6. COORDINATION AND REPRESENTATION

- Participate actively to the Working Groups related to protection at local level;

- Contribute to the mapping of operational protection actors in the areas of intervention in coordination with the Referral Officer and project teams;

- Coordinate with the different project teams on a regular basis;

- Coordinate with the other Advisors to harmonize approaches and produce an activity monthly report.

7.  ACCOUNTABILITY

- In coordination with the HR department, contribute to making sure that PU-AMI’s Protection against Sexual and Exploitation Abuse (PSEA) policy is understood and respected by all involved staff and for all activities;

- In coordination with the MEAL department, contribute to the quality and accessibility of the FCRM through the helpline

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

 

3. PRIORITIES OF THE DEPARTMENT

- Provide technical guidance and support to Social Workers,

- Overview the referral system;

- Contribute to the capacity building of staff in the base level;

Advocate for protection standards and practices among all departments at base level.

QUALIFICATIONS

Mandatory requirements

• Language skills: Fluent in Arabic and English
• Education degree: University degree in social work, community development or another relevant degree;
• Work experience: Minimum 3 years experience in protection with a humanitarian organization, including at least 2  years of experience in implementing and/or supervising case management
• Computer skills: Good knowledge of Microsoft Office
• Others: 

Good knowledge in protection and social related topics

Excellent communication and listening skills with persons of concerns (displaced and host populations)

Effective stress management

Ability to work under pressure and with short deadlines

Good problem solving skills

Good knowledge of the humanitarian context in lebanon

Good knowledge in protection and social related topics

Excellent communication and listening skills with persons of concerns (displaced and host populations)

Effective stress management

Ability to work under pressure and with short deadlines

Good problem solving skills

Good knowledge of the humanitarian context in lebanon

assets

• Interests: Work in humanitarian action, social welfare.
• Transversal skills:

Conflict resolution skills

Communication skills

Ability to take initiative to deal with challenges

Capacity to work in an multidisciplinary and multicultural team

Well organized, hard worker and fast learner

Able to manage stress and pressure

Able to check information, logical mind

Respectful, neutral and impartial attitude.