QUALITY ASSURANCE ADVISOR

ROLE AND RESPONSIBILITIES

- S/he is primarily responsible for supporting quality assurance of the health services provided by the PHCC supported by PU-AMI. S/he will be in charge of developing and following-up an annual quality assurance monitoring and evaluation plan that aims to support the PHCC achieve accreditation. S/he will also be implementing the monthly quality improvement checklist; providing feedback on data analysis and key findings. - - - S/he will serve as an expert advisor for national standards (accessibility, appropriateness, continuity of care, effectiveness, efficiency, safety, continuous improvement of performance) as they pertain to quality improvements and support in the achievement of accreditation.

Towards Provision of Best Health Care through monitoring quality and achievement positive outcomes
- S/he leads and coordinates with other key staff and the PHCC Director the assessment for the primary health care quality baseline, which forms the starting point from which improvements are based;
- S/he understands the policies and procedures across Primary Health Care services in Lebanon and makes sure they are in place and implemented –advising directly supervisors on current status;
- S/he assess the practical implementation of different programmes at health centers by using quality assurance indicators based on MoPH policies and procedures;
- S/he works in coordination with the MEAL Department and partners to follow up on the accountability plan towards beneficiaries, through the periodical review of the Patient Satisfaction Survey outcomes and beneficiaries’ complaints and feedback, to ensure they are appropriately redirected and addressed at PHCC level;
- S/he is responsible for monitoring key staff’s monthly performance (nurses, data clerk, and pharmacist, laboratory technician, other);
- S/he makes sure the PHCC environment/premises, including waste management, infection prevention control and triage standards are measured across PHCC and performance is achieved against selected indicators based on the preliminary assessment and discussion with the PHCC Director;
- S/he uses the quality improvement master plan to rate the overall performance and submits the results of monitoring of key staff for provision of monthly staff incentives;
- S/he makes sure that the action plan is followed and all tasks are conducted within the period indicated;
- S/he reports immediately any difficulty or delay faced in the implementation of activities.

Towards coordination and collaboration with different PHCC and PU-AMI staff for achieving efficiency.
- S/he coordinates with the MEAL manager, Medical Advisor, Health Coordinator regarding follow up of quality improvement master plan;
- S/he conducts periodical lessons learnt sessions, to address challenges, capitalize good practices and highlight success stories taking into account the expectations of the community and the primary health care workers;
- S/he collaborates with the Medical Advisor regarding archiving system and overall organization of medical records composition;
- S/he will be providing monthly reports to the Health Project Manager to show progress in the field, noting/identifying potential areas needing improvement, by summarizing strengths and weaknesses and supporting with relevant recommendations;
- S/he will participate in meetings when requested (at PHCC and base level) by the Health Project Manager and provide feedback following each visit.
Other tasks include:

- Participate in the evaluation of the humanitarian situation in the region and contribute to strategy discussions;
- Participate in the identification of potential partner health structures.

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

PRIORITIES OF THE DEPARTMENT
- Understand the current situation in the PHCCs supported by PU-AMI based on the findings from the quality assurance assessments carried out;
- Execute an improvement plan done in coordination with PHCC Director and relevant staff;
- Monitor selected indicators from the master improvement plan and score key staff on a monthly basis for incentives provision.

Mandatory requirements

Language Skills: Fluent in English and Arabic, (speaking/reading/writing).

Education Degree: Health background ( e.g. senior nurse) with training in health systems/quality assurance / public health (a master degree is a plus); at least two years of experience in the health system

Work experience: Proven experience in NGOs. Knowledge of Lebanon Health System in particular Primary Health Care.

Computer Skills: Excellent knowledge of the MS office software including Word, Excel, Outlook

Other requirements - Valid driving license - Management and pedagogical skills - Good knowledge of Akkar and North Governorates or BML and South Lebanon governorates, willing to travel locally - Literacy in reporting

Assets

Interest: Work in relief, interest for social issues

Transversal skills

- Excellent communication, conflict solving and diplomacy skills to manage relationship in potentially tense situations

- Strong motivation to help people in need

- Ability to make decisions and to exercise authority when required

- Understanding of the political situation in the area

- Ability to analyze and suggest improvements of the activities

- Ability to adapt or change priorities according to the changing situation within a mission or the organization itself

- Well organized and hard worker

- Able to manage stress and pressure

- Able to check information, logical - Neutral