HR and Operations Officer

The HR and Operations Officer plays a key role in both human resources and operational support, ensuring the smooth implementation of Red Oak’s activities. This position supports the Executive Director by managing day-to-day administrative and HR-related responsibilities.

The ideal candidate will be efficient, well-organized, discreet, and have strong interpersonal and communication skills. This role requires a high level of confidentiality in dealing with personnel and financial matters and a strong sense of initiative.

KEY RESPONSIBILITIES

Operations

• Support the development and implementation of policies and procedures across the organization.

• Analyze and improve organizational processes and workflows.

• Coordinate planning, logistics, documentation, and event support.

• Ensure smooth internal communication through weekly staff updates.

• Provide regular updates to the Executive Director on risks, challenges, and operational needs.

• Ensure timely collection and consolidation of data for internal and external reports.

• Communicate with partners and donors regarding program logistics, documentation, and relevant operational matters.

Human Resources

• Support the recruitment and onboarding process for staff, freelancers, and volunteers.

• Manage contracts and performance evaluations, ensuring all HR files are complete and securely stored.

• Ensure staff are trained on Red Oak’s Code of Conduct, Child Protection Policy, and other internal policies.

• Foster a positive work environment and team cohesion.

• Maintain open lines of communication with staff and other stakeholders.

QUALIFICATIONS AND EXPERIENCE

• Minimum 3 to 5 years of professional experience in HR, operations, or administration, preferably within an NGO or a similar organization.

• Experience managing staff and working with international donors is an asset.

• Solid understanding of procurement, HR, and office management.

• Demonstrated ability to work independently and problem-solve in a fast-paced environment.

REQUIRED SKILLS

• Strong organizational and time management skills.

• Excellent written and spoken communication in English and Arabic. 

• Good command of French (written and/or spoken) is a strong asset.

• Proficient in MS Office and digital collaboration tools.

• High attention to detail and follow-through.

• Ability to multitask and meet deadlines.

• Strong interpersonal skills and a collaborative mindset.

Red Oak is committed to diversity, equity, and inclusion in the workplace. We welcome candidates of all backgrounds and identities.