Community Health Worker Supervisor - Bekaa

Tasks and responsibilities:

• Conduct daily field visits to identify potential CHWs interested in participating in the project, with particular focus on their behavioral competencies and experience in engaging with vulnerable communities.
• Supervise and monitor the daily work and performance of the CHWs by collecting their weekly reports efficiently, ensuring that their behavioral and technical skills align with the expectations of Relief International (RI) and are consistent with RI’s code of conduct.
• Establish a connection between the CHWs and RI-supported health facilities, ensuring that vulnerable groups such as sick children, pregnant women, and others receive appropriate care at RI’s supported Primary Health Care (PHC) centers.
• Strengthen the capacity of the CHWs to actively participate in the prevention and control of communicable diseases, safely identify and refer GBV survivors, address mental health concerns, and combat malnutrition within their communities.
• Ensure that CHWs maintain professionalism in their interactions with beneficiaries, their families, and both internal and external parties. Any incidents or work-related conflicts should be promptly reported to the CHW Supervisor and Program Coordinator.
• Guarantee that CHWs consistently demonstrate cultural sensitivity, professionalism, politeness, and objectivity when engaging with beneficiaries under all circumstances.

Awareness-related tasks and activities

• Raise awareness among CHWs and communities on health promotion, focusing on early preparedness and response to outbreaks, as well as the transmission and prevention of common communicable diseases such as diarrhea, acute respiratory infections, and skin diseases.
• Conduct structured training sessions on health and mental health topics, addressing the most prevalent issues faced by refugees. The CHW Supervisor must ensure accurate information is communicated to beneficiaries and that their questions and concerns are addressed effectively and efficiently.
• Develop and distribute relevant public health education messages to encourage individuals, especially pregnant women and children, to seek early care for symptoms such as fever, cough, diarrhea, and malnutrition, while also providing guidance on accessing appropriate services.

Behavior and Conduct  

• Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies  
• Acts with integrity and holds themselves accountable for being respectful, inclusive, and professional 
• Reports any concerns. 

Diversity, Equity & Inclusion

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Relief International is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

• Relief International (RI) is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to RI’s Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

RI Values

We uphold the Humanitarian Principles: humanity, neutrality, impartiality and operational independence. We affirmatively engage the most vulnerable communities. We value:

• Inclusiveness
• Transparency and accountability
• Agility and innovation
• Collaboration
• Sustainability