Hotline Daily Worker - Beirut (2 days/week)

• Receive calls on the RI’s Health hotline during the designated hours and fully document the communication on the complaints and feedback database.
• Receive referred complaints, requests, and feedback from RI’s field staff and other complaints channels and fully document them on the complaints and feedback database.
• Alert the Accountability and Safeguarding Coordinator of any major complaints or reportable incidents received through RI’s accountability channels.
• Ensure the confidentiality of information collected from participant
• In collaboration with the Accountability and Safeguarding team, s/he will follow and track and when needed receive complaints/ requests and feedback through the accountability channels.
• In collaboration with the Accountability and Safeguarding Team, maintain and regularly update RI feedback/complaint database tracker.
• Support Accountability and Safeguarding Team in safe storage of hard and soft copy of data related to complaints, feedback; filing of all completed hard and soft copies; and securing information by completing database backups.
• Any other task as requested by the Accountability and Safeguarding Coordinator. 

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Relief International is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Relief International (RI) is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to RI’s Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

We uphold the Humanitarian Principles: humanity, neutrality, impartiality and operational independence. We affirmatively engage the most vulnerable communities. We value:

• Inclusiveness
• Transparency and accountability
• Agility and innovation
• Collaboration
• Sustainability