It Officer

Assist in the resolution of support issues to decrease downtime and bring about high levels of satisfaction to RI staff worldwide Troubleshoot computer problems, determine source and advise on appropriate action. Set up new users’ accounts and profiles and deal with password issues Test and evaluate new technology Plan and undertake scheduled maintenance updates Repair equipment and replace parts Manage stocks of equipment and supplies Deal with third-party suppliers/providers Install and configure hardware operating systems and applications Monitor and maintain computer systems and networks to ensure optimum performance Acquire and maintain knowledge of shrink-wrap applications (i.e. MS Office) in order to provide technically accurate solutions to customers. Maintain knowledge of industry trends and support best practices. Participate in projects that enhance the quality or efficiency of help desk service. Assist in special project-related issues as needed.