Quality Control Officer _North

Technical

• Work closely with each PHCC to develop Quality Improvement Plans based on the needs and requirements of each PHCC;
• Improve Standard Operating Procedures PHCCs in alignment with the SOPs, the job holder should develop and implement the right system to check and reinforce accurate documentation requested for an effective and efficient implementation of the SOPs at the PHCC;
• Ensure compliance with the SOPs in order to minimize risk areas or gaps in the implementation procedures. This should be done on a regular basis; 

• Oversee and maintain quality improvement processes for the centers and follow up on the corrective action plans accordingly. The job holder should also review results of patient satisfaction surveys and patient complaints and recommend corrective actions and improvement plans accordingly;
• Engage directly with staff at the health facilities in order to review clinical guidelines and protocols per MOPH and international standards. Ensure compliance with the SOPs in order to minimize risk areas or gaps in the implementation procedures. This should be done on a regular basis; 
• Regularly monitor the progress of each center towards achieving the improvement action plans, and support PHCCs to meet quality indicators.

Miscellaneous

• The job holder should demonstrate a high level of cultural sensitivity, professionalism, politeness and objectivity when dealing with staff at the PHCCs under all circumstances. The Job holder should avoid going into any work-related communication which might jeopardize the relationship of RI with any party;
• Coordinate closely with the Program team to ensure position tasks can be delivered;
• Actively participate in coordination meetings when requested by the Program Coordinator;
• Actively participate in weekly staff meetings and submit reports on time;
• Assist Program Coordinator in conducting training for health facility staff.

Safeguarding

• Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve.
• Consistent with RI’s safeguarding and protection policies, ensure all people who come into contact with Relief International are as safe as possible.

Equity and Diversity commitment

• Demonstrate sensitivity and understanding of systemic diversity and cultural differences. 
• Ensure that gender equity is addressed in our staffing and programming