Protection Desk Assistant

Responsibilities:

• Manage Protection desk in terms of receiving refugees and host community members
• Provide information and counselling about available services and hotlines .
• Conduct awareness / information sessions to POC about protection-related topics.
• Conduct safe identification and referral of cases to relevant service providers while explaining consequences.
• Do not raise the beneficairy expectation and let them decide their wishes to proceed with referrals or not, while referring all the beneficiaries to needed services in a confidential way.
• All referrals should be filled and finalized on the referral information management system (RIMS).
• Conduct outreach visit on weekly basis to reach vulnerable beneficiaries in vulnerable communities.
• Filing of all the data entry of all referrals on the internal referral tracker for proper follow up on referrals.
• Filling out all day to day received beneficiaries on the ITT.
• Data-entry of relevant information on Alpha database or any relevant database.
• Inform and update colleagues regarding the service mapping, hotline lists and available services.
• Provide weekly/monthly report regarding the protection desk as qualitative and quantitative data.
• Support in any relevant protection activity as directed by DRC CE Officer.

Experience and technical competencies:

• At least 2 years’ experience in humanitarian, protection, counseling fields
• Good knowledge of protection principles in humanitarian settings
• Good knowledge of vulnerability criteria
• Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times
• Excellent interpersonal skills and communication/listening skills and team player
• Comfortable in a multi-cultural environment, flexible with working hours and able to handle pressure well
• Computer literacy (MS Word and Excel)

• Previous experience working with Syrian Refugees in Lebanon