IT Specialist

Key Responsibilities:  

• Install and configure computer hardware, operating systems and applications. 
• Monitor and maintain computer systems and networks. 
• Configure and maintain ISP, DNS, DHCP, VLans, and access points. 
• Build firewall rules. 
• Help in digitalizing the work, processes, and systems.  
•  Troubleshoot system and network problems, diagnosing and solving hardware or software faults and applications problems 
• Manage the organization's emails and workspaces (Google Workspaces/ Microsoft): users, rules, and payments.  
• Ensure security and privacy of network and computer systems. 
• IT Hardware maintenance and Replace parts as required. 
• Provide support, including procedural documentation and relevant reports. 
• Maintaining all prepaid accounts with required subscription plans. 
• Support the roll-out of new applications. 
• Set up new users' accounts and profiles and deal with password issues. 
• Respond within agreed time limits to call-outs. 
• Test and evaluate new technology. 
• Conduct electrical safety checks on computer equipment. 
• Exchange server management (Google workspace and Microsoft 365). 
• ERP systems management (Odoo). 
•  Design, develop, implement and coordinate systems, policies and procedures. 
• Identify problematic areas and implement strategic solutions in time. 
•  Audit systems and assess their outcomes. 
• Develop and execute disaster planning to ensure security of data, network access and backup systems. 
• Train employees to use software and hardware; troubleshoot issues and provide technical support when needed. 
•  Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions 
•  Monitors network utilization and performance, implements procedures for network optimization, reliability, and availability. 
•  Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. 
• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware 
• Track and maintain hardware and software inventory. 
• Trouble-shoots and solves problems related to hardware, software, and network problems. 
•  Help define IT infrastructure strategy, architecture, and processes. 
• Establish a security policy to protect company information and resources. 
• Analyze data and make recommendations for improvements to processes, procedures, and systems. 
• Stay up to date with industry trends and best practices and apply this knowledge to drive innovation and growth. 
• Ensure compliance with all relevant laws, regulations, and policies. 
•  Selecting and coordinating with the procurement department to purchase new and replacement hardware and software. 
•  Establish, measure, and define IT goals and maintain an IT roadmap. 
• IT assets inventory management. 

Additional Duties and Responsibilities:  

• Actively participate in all training sessions as directed by management, including SEA-related training sessions and awareness-raising efforts.  
• Provide Training sessions as requested by the Project Manager, Administration Manager, or Executive Manager, based on the employee’s area of work and expertise. 
• Uphold the code of conduct, Child Protection Policy, and all RE policies.  
• Support for dissemination of PSEA materials.  
• Report in good faith all potential allegations of SEA (even if not evidenced) through the Child Protection Focal Point.  
• When requested, participate in investigations of possible SEA allegations.  
• Coordinate with other staff on the project.  
• Other tasks as directed by the Management. 

Education, Experience and Skills  

• Holds a degree in Computer Science, Computer Communication, Information Technology, or any other relevant field.   
• Extensive knowledge in Cisco and Unifi ubiquity routers and Wi-Fi controllers is required  
• Ability to communicate technical information to non-IT clients and colleagues  
• Strong knowledge in computer networking and hardware;  
• At least 3 years of experience in networking and Information technology  
• A logical approach to problem solving and analyzing  
• Teamwork skills  
• Good Organizational and Time management skills to prioritize heavy workloads  
• the ability to learn quickly  
• Flexibility and Adaptability  

Others  

• Employee must be Based in Mount Lebanon governorate.  
• Motorized (Have a car) and Driving License