Customer Service course -Call for curriculum development and trainer

Contract Information

Availability: January 2022

Duty station: Tripoli Area

Contract Length: 50 hours to be delivered per group

Background

RT is implementing  a capacity building project with different stakeholders ( CBOs – SMEs- COOPs ) under the partnership with CARE international and funded by BMZ. One of the capacity building tracks is targeting SME sectors.

Objective of the course

1. Build a good knowledge of customer service
2. To teach skills, competencies, and tools needed to better serve customers

Responsibilities:

1. Design and develop the curriculum, materials, and tools as per the initial subjects listed below:

Content

1. 1. Communication skills & speaking with confidence
   2. Problem solving
   3. Dealing with customers in person, call, email.
   4. Understanding the product
   5. How to increase sales
   6.  Handling social media

2. Provide ideas and inputs to make the training active and interesting to beneficiaries
3. Monitor and review the progress of beneficiaries through discussions and interactions
4. Enhance trainee’s performance in their current role; address anticipated changes and full evaluation form.

Overall Responsibility

Overall training plan & justification of the methodology & duration

Detailed Agenda for the training for 7 training sessions ( 7 hours\ session)

Training modules and handout materials for participants (All rights should be reserved), we print the materials.

Facilitation and delivery of the training sessions

Keep attendance and other records

Tasks and Responsibilities

To use power Point Presentations, videos and case studies in training sessions.

Work with our MEAL officer to fill the MEAL tools..