Accountability Officer

ROLE PURPOSE: As a member of the Monitoring, Evaluation, Accountability and learning (MEAL) team and reporting to the MEAL Coordinator, the Accountability & Learning Officer will provide leadership on the identification of issues in the field and Capitalisation of lesson learns and their resolution by programme or Area manager   He/She will ensure that the beneficiaries are receiving appropriate information about Save the Children programmes, identify issues in the community and inform the appropriate programme managers, Area SMT or other agency and “case manage” issues logging the systemic improvements needed to increase the quality of interaction with the communities benefitting from programme interventions, is continually assessed and solutions quickly put in place for any changes in context.   KEY AREAS OF ACCOUNTABILITY: Programme Management: Develop the accountability framework in line with the HAP 2010 principles. Support partners to improve how partners put relevant parts of the accountability framework into practice. Define and document the knowledge, skills, behaviors and attitudes that staff need to meet accountability commitments Define and document processes for sharing information with different stakeholders, especially beneficiaries share with the target communities  which SCL aims to assist and other stakeholders information appropriate to their needs ensure that SCL staff identify themselves to people they aim to assist and other stakeholders. Develop systems to enable target beneficiaries  to provide feedback and influence or make decisions about the project in a way that is continuously adapted to the context and the intervention define and document a complaints procedure Supervision of help desk and help line staff Quality assurance of the case management – including checking up on referrals made to other agencies. Ensure that accountable feed-back is given to hotline querries coming back from central help desk operator. Coordination:  Continuous coordination with all relevant stakeholders regarding the progress of the accountability activities. Including representing SCL at accountability working groups. Reporting: Reporting back      verbally on the progress of the work, to the MEAL coordinator and sector      leads, as often as needed; Monthly report      on the accountability activities/team (achievements, challenges,      recommendations, etc); Providing      relevant input for the reports and other donor reports. Represent Save the Children at appropriate      coordination meetings Other Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.   QUALIFICATIONS AND EXPERIENCE Degree in related discipline Demonstrated      experience in managing partnerships with NGOs / CSOs and government. Excellent time management skills Strong experience in data collection and analysis Strong experience in field work and community mobilization;      and in training groups of beneficiaries Fluency in written and spoken Arabic and      English Computer skills (especially Excel) Strength      in interpersonal, communication and presentation skills. Previous experience      of liaising with the UN, national and donor governments and NGOs as      advantage. Flexibility and willingness to change work      practices and hours, and capability to work in insecure environment  Available to travel in country   Recommended knowledge and experience: Help Desk      supervision Quality control      and assurance Familiarity with      refugee communities in country of operation experience in development programs, preferably working in accountability related role